2024/09/26
In recent years, the P&C insurance industry has witnessed a significant transformation driven by technological advancements. As insurers strive…
Research related to Cybersecurity & GRC Services
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2024/08/07One emerging theme from the Celent Technology Trends Previsory, Corporate Banking, 2024 Edition related to cybersecurity – specifically the role…
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2024/07/26After seven days, the dust is finally settling on the CrowdStrike outage. While some companies are still struggling to recover from the incident…
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2024/07/17Risk management technology spending is accelerating worldwide, driven by a combination of regulatory change, technological development, and macr…
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2023/11/30In 2024, technological turbulence – generative artificial intelligence (Gen AI), digital asset adoption, increased fraud and cyber risk – will r…
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2023/11/22When 2023 opened with the scare of an SVB-led financial contagion, financial risk topped the list of CRO concerns. With that crisis averted, ope…
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2023/10/27Recorded on October 31, 2023. The first waves of Gen AI are hitting the shore as FIs test use cases in call centers. But Risk Leaders see a tsun…
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2023/08/08Few financial institutions have yet to implement Generative Artificial Intelligence (GenAI) technology in their operations, however, both large…
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2023/07/19Recorded on July 19, 2023. Want to hear more about the current state of technology strategy and investment prioritization in the industry? Our w…
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2023/07/12Operational resilience regulation is spurring GRC transformation in financial institutions - more urgently in countries with high regulatory req…
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2023/03/29As the communications channels used in capital markets trading proliferated and became more digital, Societe Generale identified a need to moder…
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2023/03/29Truist Financial Corporation wins the Celent Model Risk Manager Award 2023 for Responding to Emerging Risks for its Password Lock initiative. C…
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2023/03/28With rising foreign investment in Vietnam, VP Bank wanted to offer their corporate customers currency and interest rate swaps, but the banks’ co…
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2023/03/28To facilitate adoption of AI and Machine Learning across the bank, CIBC built a shared AI/ML Platform in the Cloud. By taking care of governance…
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2023/03/28Bank of America's Operational Intelligence team developed Virtual On-Watch to automate incident response workflows. The tool improves operationa…
Research related to HCL's MODE 1-2-3 STRATEGY
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2024/10/21While it is typical to find incremental changes in Celent’s biannual examination of vendor solutions, for intelligent virtual assistant platform…
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2024/10/08I recently had the opportunity to attend Fiserv Forum in Las Vegas, NV from September 29-October 1, 2024. Lasting over 2 ½ fast-paced days, this…
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2024/09/27Once the exclusive domain of large enterprises, intelligent virtual assistants (IVAs) based on conversational artificial intelligence (CAI) are…
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2024/09/26
In recent years, the P&C insurance industry has witnessed a significant transformation driven by technological advancements. As insurers strive…
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2024/09/26The life insurance industry has witnessed a significant transformation driven by technological advancements in recent years. As insurers strive…
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2024/09/04The core banking system technology market for community banks continues to modernize at a steady pace. Vendors continue to proactively and profi…
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2024/09/02In June 2022, Celent published a report called Modernizing the US Card Processing Platforms: Stories of Digital Transformation. The report discu…
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2024/08/21The CFPB's proposals for Section 1033 mark the beginning of a new era for open banking in the US. Assuming the proposals that are published in O…
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2024/08/08Generative AI (GenAI) will drive step change in small business customer service and engagement. While the vast majority of functionality that sm…
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2024/08/07Generative AI (GenAI) will transform how financial institutions (FIs) interact with their customers and how their front-office employees engage…
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2024/07/26
After seven days, the dust is finally settling on the CrowdStrike outage. While some companies are still struggling to recover from the incident…
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2024/07/17
Risk management technology spending is accelerating worldwide, driven by a combination of regulatory change, technological development, and macr…
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2024/07/15Retail loan origination requires the interplay of many internal and external systems to originate, underwrite, and close a loan. These processes…
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2024/06/11Traditional banks and credit unions are increasingly launching new, digital-only brands. Standing up a modern digital-first version of the bank…
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2024/06/06I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
Research related to Business Process Outsourcing
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2024/10/08
I recently had the opportunity to attend Fiserv Forum in Las Vegas, NV from September 29-October 1, 2024. Lasting over 2 ½ fast-paced days, this…
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2024/09/27Pricing models need to change because new hazards are emerging, and some existing hazards are becoming more severe. Pricing models also need to…
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2024/09/26
In recent years, the P&C insurance industry has witnessed a significant transformation driven by technological advancements. As insurers strive…
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2024/09/17In response to the voice of its clients, Celent is writing a series of reports on the tech vendors supporting the GenAI initiatives at financial…
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2024/09/15The insurance industry is moving quickly to understand and begin to leverage the unique capabilities of GenAI technology. While most carriers ar…
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2024/09/14The ability to detect insurance claims fraud is, in some ways, easier than ever. With each year, the datasets that insurers have access to are e…
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2024/09/08Currently, there is a great deal of excitement in the artificial intelligence (AI) community about agentic AI, multi-agent systems and GenAI age…
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2024/09/06Celent’s overarching theme for corporate banking in 2024 is that future success rests on faster, safer, smarter innovation. Banks must deliver t…
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2024/08/21
The CFPB's proposals for Section 1033 mark the beginning of a new era for open banking in the US. Assuming the proposals that are published in O…
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2024/08/12A claims fraud-detection system helps insurance carriers identify fraudulent claims at both the individual and organizational levels. It is typi…
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2024/08/12A claims fraud-detection system helps insurance carriers identify fraudulent claims at both the individual and organizational levels. It is typi…
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2024/07/19With its ability to analyze vast amounts of data, identify patterns, and make intelligent predictions, AI has rapidly been adopted across the ba…
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2024/07/13While artificial intelligence has been selectively implemented to help banks fight financial crime, recent breakthroughs in AI technology promis…
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2024/07/11Moving Ahead with GenAI It’s hard to believe how quickly Generative AI (GenAI) technology has gained traction across industries worldwide. Since…
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2024/06/30Is that a shocking headline? Clickbait? Last month I had the pleasure of attending the AWS Financial Services Analyst Summit, followed up by the…
Research related to Cloud
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2024/09/26
In recent years, the P&C insurance industry has witnessed a significant transformation driven by technological advancements. As insurers strive…
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2024/09/26
The life insurance industry has witnessed a significant transformation driven by technological advancements in recent years. As insurers strive…
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2024/07/17
Risk management technology spending is accelerating worldwide, driven by a combination of regulatory change, technological development, and macr…
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2024/03/19Raiffeisen Bank International, a well-established European bank operating across multiple markets, has been able to rapidly shift from an on-pre…
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2024/02/08Just as COVID-19 provided the “aha” moment for accelerating digital transformation in the insurance industry, generative AI (Gen AI) is the “aha…
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2022/09/30Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
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2022/07/24Investment Culture Has Rooted in Japan, However Spread of Open APIs Is Slower than Expected In Japan, a country with a large amount of personal…
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2021/11/17
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
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2021/08/17The market for IT services continues to grow as providers rebound in the wake of the pandemic. On one end, commoditization of technology infrast…
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2021/06/21This year, Celent interviewed 25 chief information officers and senior technology leaders of global market infrastructure (MI) to understand the…
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2021/05/18As the world finally turn the page to a new post-pandemic chapter, the Wealth Management industry has reason for cautious optimism. While much u…
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2021/04/04The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
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2021/04/03The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
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2021/03/10The promise of delivering Americans low-cost and attractive banking services using an efficient, state-of-the-art tech stack has been an allurin…
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2021/03/08The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
Research related to Digital & Analytics Services
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2024/09/26
In recent years, the P&C insurance industry has witnessed a significant transformation driven by technological advancements. As insurers strive…
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2024/09/26
The life insurance industry has witnessed a significant transformation driven by technological advancements in recent years. As insurers strive…
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2024/07/17
Risk management technology spending is accelerating worldwide, driven by a combination of regulatory change, technological development, and macr…
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2022/06/10Over the past week, I attended the first in-person Insuretech Connect Asia (ITC Asia) in Singapore since the pandemic, and it was also the first…
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2021/08/17
The market for IT services continues to grow as providers rebound in the wake of the pandemic. On one end, commoditization of technology infrast…
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2021/06/29Celent surveyed numerous vendors that provide RPA platforms and/or services to see how RPA is advancing with focus on areas such as process inte…
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2021/06/13In Insurtech in Asia Series: Evolving Landscape, Changing Innovations in Singapore, we summarize the observations and segment four main areas fo…
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2021/05/27In my previous blog, I wrote about the usage of alternative data for health insurance and how this can be enabled by the partnership of the gove…
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2021/04/04
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
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2021/04/04Data assets and data as a product are becoming the priority for insurers, which are investing in data, analytics, and AI tools for delivering a…
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2021/04/03
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
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2020/12/08The world had a tough 2020 but, unlike the 2008 financial markets crisis, this time capital markets emerged as the hero as governments worldwide…
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2020/12/02The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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2020/10/02Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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2020/04/27As we head forward into 2020, we are witnessing common acceptance for remote delivery and communication, whereby both client-relationships and i…
Research related to Internet of Things IoT
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2023/04/23As a kid growing up in Britain, many of my sports heroes were Formula One drivers. I was recently watching some old F1 video footage from the 60…
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2022/10/06Data is the foundation of the insurance industry. Traditionally, it utilises historical data to calculate the premium of the products it sells t…
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2022/09/26In 2016, I wrote a report, Will Insurers Be Connected to the Connected Car? A lot has changed since then. More cars are more connected. Those co…
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2022/03/29ESG criteria promotes doing business for good and holds organization accountable for actions that are damaging to the people and planet it aims…
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2022/03/27What’s good about insuring connected homes? Insuring connected homes has three pretty good value propositions: The insurance industry can show…
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2022/02/11The burgeoning Insurtech space is vast and rapidly evolving. It is difficult for even the savviest of industry insiders to keep up with today’s…
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2021/11/01In 2022 retail wealth management firms will continue to drive toward a singular vision for the industry: delivering holistic, personalized finan…
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2021/06/30Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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2021/05/04“Hands Free” driving is much in the news, and not in a particularly good way. A 2019 Tesla Model S recently crashed into a tree at high speed ne…
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2021/03/10Read about how an insurer used telematics data to underwrite and assess claims and premium payments, with the application of usage-based insuran…
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2021/03/08
The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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2020/12/19Today's technological innovations are increasingly powered by artificial intelligence, fuelling possibilities for novel technological developmen…
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2020/11/24An Audio with Slides version of the Report -- The Story of Data, Maps, and Digital Proximity Abstract The “Last Mile” in delivery, direction, se…
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2020/10/11I have had a great response from "Data Science is Gelato" and "Getting Past the Gelato Syndrome" the first and second parts of how to get more b…
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2020/10/02
Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
Research related to RETAIL AND CORPORATE BANKING
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2024/10/08
I recently had the opportunity to attend Fiserv Forum in Las Vegas, NV from September 29-October 1, 2024. Lasting over 2 ½ fast-paced days, this…
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2024/09/04
The core banking system technology market for community banks continues to modernize at a steady pace. Vendors continue to proactively and profi…
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2024/08/21
The CFPB's proposals for Section 1033 mark the beginning of a new era for open banking in the US. Assuming the proposals that are published in O…
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2024/07/15
Retail loan origination requires the interplay of many internal and external systems to originate, underwrite, and close a loan. These processes…
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2024/06/06
I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
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2024/05/30Yes, I DO think there is a strong connection between banking technology and sports car racing, so buckle your seat belts. Last week I had the op…
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2024/05/08Consumer credit scoring has existed for decades. It evolved from being a custom analytic product used within financial institutions to being a g…
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2024/04/29Consumer data privacy laws, regulations, and protections have existed for decades but are being modernized across the globe in response to digit…
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2024/04/22Loan origination system (LOS) technology has changed more in the last five years than it had in the previous 20. Market dynamics are shifting as…
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2024/03/21The imperative for financial institutions (FIs) to continuously add new technology capabilities drives them to evaluate existing systems to mode…
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2024/02/16Celent is hosting its annual Innovation and Insight Day on March 21st, where we will announce our 2024 Celent Model Bank Award winners. The even…
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2024/02/12The UK residential mortgage lending market is large and attractive to financial institutions based on the large transaction sizes and revenue pe…
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2024/01/18In June 2022, Celent published a report called Modernizing the US Card Processing Platforms: Stories of Digital Transformation. The report discu…
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2024/01/10In 2023, we discussed the idea of “payments convergence” with several of our clients at Celent. Also, embedded finance continued to be a hot top…
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2023/12/13The migration of on premise banking applications to private and public cloud deployment has been underway for over a past decade.Early migration…
Research related to INSURANCE
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2024/10/10Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. This comes fro…
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2024/09/26
In recent years, the P&C insurance industry has witnessed a significant transformation driven by technological advancements. As insurers strive…
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2024/09/26
The life insurance industry has witnessed a significant transformation driven by technological advancements in recent years. As insurers strive…
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2024/07/26
After seven days, the dust is finally settling on the CrowdStrike outage. While some companies are still struggling to recover from the incident…
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2024/07/17
Risk management technology spending is accelerating worldwide, driven by a combination of regulatory change, technological development, and macr…
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2024/06/27Following up on Celent's biennial EMEA claims admin system review, Celent asked for customer references to get feedback on vendors and systems. …
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2024/06/26Following up from Celent's biennial North American claims admin system review, Celent asked for customer references in order to get feedback on…
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2024/05/16About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/04/25Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
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2024/03/21
The imperative for financial institutions (FIs) to continuously add new technology capabilities drives them to evaluate existing systems to mode…
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2024/03/21Taiwan Life Insurance’s AI Platform for Claims provides multiple convenient claims delivery channels that address the many issues Taiwanese poli…
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2024/03/20Welcome to a future where the claims journey is as seamless as it is empowering. Markerstudy Insurance Services Limited embarked on a transforma…
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2024/03/19
Raiffeisen Bank International, a well-established European bank operating across multiple markets, has been able to rapidly shift from an on-pre…
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2024/03/08This week, we at Celent released new and updated P&C claims systems vendor reports for four regions: North America EMEA Latin America Asia-Pac…
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2024/03/07Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…