未来に手を振るインテリジェント・バーチャルアシスタント： リテールバンキング編

Generative AI (GenAI) will transform how financial institutions (FIs) interact with their customers and how their front-office employees engage with them. With the unleashing of GenAI, the “I” in intelligent virtual assistant (IVA) is taking on a whole new meaning.

GenAI is a force multiplier because it is making IVAs more conversational, contextual, and value-adding. And it is happening fast. Every IVA platform vendor Celent interviewed is leveraging LLMs and GenAI, and many have clients actively exploring or implementing LLM-related projects.

Generative AI Making Waves: Adoption Waves in Banking and Capital Markets
April 2024

GenAI-oneers in Banking: Bank Survey and Spotlights
April 2024

GenAI – Lens on Use Cases in Corporate Banking
December 2023

GenAI – Lens on Use Cases in Retail Banking
December 2023

Generative AI: Mitigating Risk to Realize Success in Banking
July 2023

Retail Banking Intelligent Virtual Assistant Platforms: 2022 xCelent Awards, Powered by VendorMatch
March 2022

RIP IVR: Why Retail Banks are Embracing Conversational AI in the Contact Center
December 2021

Calling All AI: How Artificial Intelligence Can Optimize the Contact Center for the New Normal
September 2020