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Third Party Administration (TPA) and Business Process Outsourcing (BPO) offers insurers a way to reduce costs, address operational issues, and c…
Third Party Administration (TPA) and Business Process Outsourcing (BPO) offers insurers a way to reduce costs, address operational issues, and c…
Business Process Outsourcing (BPO) and Third Party Administration (TPA) services offer insurers a way to reduce costs, address operational issue…
Since 2011, Celent has been analyzing and evaluating BPO vendors. The 16 global vendors iprofiled in this report business process outsourcing (B…
Since 2011, Celent has been analyzing and evaluating BPO vendors. The 19 global vendors profiled in this report offer business process outsourci…
Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
The market for IT services continues to grow as providers rebound in the wake of the pandemic. On one end, commoditization of technology infrast…
The COVID-19 pandemic has been especially hard on P&C insurers. Along with a large number of natural disasters and severe weather events which c…
COVID-19 presented the global life insurance industry with challenges that have turned into opportunities. New societal realities and customer n…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
Insurance BPO (Business Process Outsourcing) sector has seen significant growth in the past owing to increasing customer demands and operational…
Insurance BPO (Business Process Outsourcing) sector has seen significant growth in the past owing to increasing customer demands and operational…
This Model Bank report uncovers how Discover Financial Services quickly adjusted to the challenges the pandemic created by enabling its agents t…
The pressure on the buy side is intense . On the journey to managing operational and regulatory demands in a cost-effective way, investment mana…
Third Party Administration (TPA) and Business Process Outsourcing (BPO) offers insurers a way to reduce costs, address operational issues, and c…
Business Process Outsourcing (BPO) and Third Party Administration (TPA) services offer insurers a way to reduce costs, address operational issue…
Since 2011, Celent has been analyzing and evaluating BPO vendors. The 16 global vendors iprofiled in this report business process outsourcing (B…
Since 2011, Celent has been analyzing and evaluating BPO vendors. The 19 global vendors profiled in this report offer business process outsourci…
Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
The market for IT services continues to grow as providers rebound in the wake of the pandemic. On one end, commoditization of technology infrast…
The COVID-19 pandemic has been especially hard on P&C insurers. Along with a large number of natural disasters and severe weather events which c…
COVID-19 presented the global life insurance industry with challenges that have turned into opportunities. New societal realities and customer n…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…
Insurance BPO (Business Process Outsourcing) sector has seen significant growth in the past owing to increasing customer demands and operational…
Insurance BPO (Business Process Outsourcing) sector has seen significant growth in the past owing to increasing customer demands and operational…
This Model Bank report uncovers how Discover Financial Services quickly adjusted to the challenges the pandemic created by enabling its agents t…
The pressure on the buy side is intense . On the journey to managing operational and regulatory demands in a cost-effective way, investment mana…
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
Recorded on September 21, 2023. In this webinar, we look at what the market for these foundational systems offers today and where the market is…
Insurance companies have varying preferences when it comes to selecting core systems. While some prefer to purchase a pre-built policy administr…
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
Every two years, Celent reviews and profiles LATAM’s P&C insurance policy administration systems. In February 2023, Celent published the LATAM P…
Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
This report provides an overview of the policy administration systems available in Asia Pacific for property casualty insurance carriers. The re…
This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
This report profiles major property casualty policy administration systems available in Latin America today. It profiles 19 policy administratio…
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
While artificial intelligence has been selectively implemented to help banks fight financial crime, recent breakthroughs in AI technology promis…
Moving Ahead with GenAI It’s hard to believe how quickly Generative AI (GenAI) technology has gained traction across industries worldwide. Since…
Is that a shocking headline? Clickbait? Last month I had the pleasure of attending the AWS Financial Services Analyst Summit, followed up by the…
Celent recently published the Dimensions: IT Pressures and Priorities report series. This annual survey of bank executives worldwide is used to…
GenAI has rocketed from moonshot to reality. To flesh out the reality in the financial services industry, Celent surveyed executives in roles ti…
Third Party Administration (TPA) and Business Process Outsourcing (BPO) offers insurers a way to reduce costs, address operational issues, and c…
Business Process Outsourcing (BPO) and Third Party Administration (TPA) services offer insurers a way to reduce costs, address operational issue…
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
As insurers look to take advantage of powerful new artificial intelligence (AI) capabilities, they need to modernize and expand their existing d…
Since 2011, Celent has been analyzing and evaluating BPO vendors. The 16 global vendors iprofiled in this report business process outsourcing (B…
Since 2011, Celent has been analyzing and evaluating BPO vendors. The 19 global vendors profiled in this report offer business process outsourci…
This report represents the second in the 2-part series “The New Wealth Management Paradigm – From Apps to Agents.” The wealth management industr…
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
The imperative for financial institutions (FIs) to continuously add new technology capabilities drives them to evaluate existing systems to mode…
Taiwan Life Insurance’s AI Platform for Claims provides multiple convenient claims delivery channels that address the many issues Taiwanese poli…
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
Recorded on September 21, 2023. In this webinar, we look at what the market for these foundational systems offers today and where the market is…
Insurance companies have varying preferences when it comes to selecting core systems. While some prefer to purchase a pre-built policy administr…
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
Every two years, Celent reviews and profiles LATAM’s P&C insurance policy administration systems. In February 2023, Celent published the LATAM P…
Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
This report provides an overview of the policy administration systems available in Asia Pacific for property casualty insurance carriers. The re…
This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
This report profiles major property casualty policy administration systems available in Latin America today. It profiles 19 policy administratio…
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
About the Showcase Gen AI is the hottest topic in the industry right now.Insurers are reaching out daily with questions and the need for advice…
What is a life policy administration system? What life insurers use them for? What do they think of their components, features and functions? Do…
Without a doubt, the pandemic spurred digital investment and CIOs started spending money on updating old technologies. Celent’s ongoing conversa…
Using data from Celent's biennial North American policy administration solution (PAS) review, Celent drills down on the customer feedback to giv…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
This report is the fourth in Celent’s biennial look at group and voluntary policy administration systems (PAS) available to life insurers in Nor…
In this ninth installment of Celent's biennial look at policy administration systems (PAS) available to life insurers in North America, we profi…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
The global pandemic forced many insurers to accelerate the digitalization of their businesses. This came with a record number of policy administ…
The last two years have seen life insurers move from complete uncertainty as to how to handle the change COVID thrust upon them to them making t…
About the Showcase Gen AI is the hottest topic in the industry right now.Insurers are reaching out daily with questions and the need for advice…
In July 2023, Celent published the LATAM life policy administration system vendor report. The data-gathering process provided some insight into…
What is a life policy administration system? What life insurers use them for? What do they think of their components, features and functions? Do…
Without a doubt, the pandemic spurred digital investment and CIOs started spending money on updating old technologies. Celent’s ongoing conversa…
Using data from Celent's biennial North American policy administration solution (PAS) review, Celent drills down on the customer feedback to giv…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
This report is the fourth in Celent’s biennial look at group and voluntary policy administration systems (PAS) available to life insurers in Nor…
In this ninth installment of Celent's biennial look at policy administration systems (PAS) available to life insurers in North America, we profi…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
The global pandemic forced many insurers to accelerate the digitalization of their businesses. This came with a record number of policy administ…
About the Showcase Gen AI is the hottest topic in the industry right now.Insurers are reaching out daily with questions and the need for advice…
In July 2023, Celent published the LATAM life policy administration system vendor report. The data-gathering process provided some insight into…
What is a life policy administration system? What life insurers use them for? What do they think of their components, features and functions? Do…
Without a doubt, the pandemic spurred digital investment and CIOs started spending money on updating old technologies. Celent’s ongoing conversa…
Using data from Celent's biennial North American policy administration solution (PAS) review, Celent drills down on the customer feedback to giv…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
This report is the fourth in Celent’s biennial look at group and voluntary policy administration systems (PAS) available to life insurers in Nor…
In this ninth installment of Celent's biennial look at policy administration systems (PAS) available to life insurers in North America, we profi…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
The global pandemic forced many insurers to accelerate the digitalization of their businesses. This came with a record number of policy administ…
Use of distribution management systems is increasing due to a variety of changes happening in the market. The increase in insurance agency merge…
Use of distribution management systems is increasing due to a variety of changes happening in the market. The increase in insurance agency merge…
Out of necessity, insurers are becoming much more sophisticated in how they think about distribution management. While the primary channel for b…
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
For the first several years of the insurtech movement, the conventional wisdom from the tech-industry founders looking to disrupt insurance was…
Celent conducted a survey of producers with a set of questions covering management issues related to the use of technology, digital transformati…
Distribution management systems are increasing in use due to a variety of changes happening in the market. The increase in insurance agency merg…
Distribution management systems are increasing in use due to a variety of changes happening in the market. The increase in insurance agency merg…
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Managing agent licensing is a business-critical function for insurers and agencies. But as insurers and agencies look to grow, they face increas…
As we head forward into 2020, we are witnessing common acceptance for remote delivery and communication, whereby both client-relationships and i…
At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
Managing the variety and innovation in a global distribution environment increasingly requires 'digital tools' and capabilities that allow insur…
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
Recorded on September 27, 2023. Watch this webinar to learn about the evolving insurance billing systems landscape, its functionalities, and eme…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This quest…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of…
As we head forward into 2020, we are witnessing common acceptance for remote delivery and communication, whereby both client-relationships and i…
The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
Recorded on September 21, 2023. In this webinar, we look at what the market for these foundational systems offers today and where the market is…
Insurance companies have varying preferences when it comes to selecting core systems. While some prefer to purchase a pre-built policy administr…
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
Every two years, Celent reviews and profiles LATAM’s P&C insurance policy administration systems. In February 2023, Celent published the LATAM P…
Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
This report provides an overview of the policy administration systems available in Asia Pacific for property casualty insurance carriers. The re…
This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
This report profiles major property casualty policy administration systems available in Latin America today. It profiles 19 policy administratio…
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
The imperative for financial institutions (FIs) to continuously add new technology capabilities drives them to evaluate existing systems to mode…
Raiffeisen Bank International, a well-established European bank operating across multiple markets, has been able to rapidly shift from an on-pre…
Just as COVID-19 provided the “aha” moment for accelerating digital transformation in the insurance industry, generative AI (Gen AI) is the “aha…
While the start of the decade was defined by the pandemic, the banking industry landscape over 2022-2023 has been driven by the growth of intere…
The science of artificial intelligence is complicated. The technologies or sub domains that make up AI such as machine learning and natural lang…
Robotic process automation has a strong foothold in all industries globally, and its application in the insurance industry is forecasted to cont…
Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
Investment Culture Has Rooted in Japan, However Spread of Open APIs Is Slower than Expected In Japan, a country with a large amount of personal…
Forcht Bank, a community bank operating in Kentucky and Ohio, aimed to strengthen cybersecurity by leveraging managed services. The bank believe…
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
The market for IT services continues to grow as providers rebound in the wake of the pandemic. On one end, commoditization of technology infrast…
Celent surveyed numerous vendors that provide RPA platforms and/or services to see how RPA is advancing with focus on areas such as process inte…
This year, Celent interviewed 25 chief information officers and senior technology leaders of global market infrastructure (MI) to understand the…
As the world finally turn the page to a new post-pandemic chapter, the Wealth Management industry has reason for cautious optimism. While much u…
The IT services market is dynamic, and vendors active in this market help insurers capture the value of relevant technologies to enhance their d…