2024/10/10
Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. This comes fro…
Research related to Serdica IPAL - AI Powered PAS
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2024/06/27Following up on Celent's biennial EMEA claims admin system review, Celent asked for customer references to get feedback on vendors and systems. …
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2024/06/26Following up from Celent's biennial North American claims admin system review, Celent asked for customer references in order to get feedback on…
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2024/05/16About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/05/14About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/04/25Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
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2024/03/20Welcome to a future where the claims journey is as seamless as it is empowering. Markerstudy Insurance Services Limited embarked on a transforma…
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2024/03/08This week, we at Celent released new and updated P&C claims systems vendor reports for four regions: North America EMEA Latin America Asia-Pac…
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2024/03/07Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/04Housing hunters are familiar with the axiom, "Size, location, price: Pick one." But for insurance system replacements, sights are usually set hi…
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2023/09/21Recorded on September 21, 2023. In this webinar, we look at what the market for these foundational systems offers today and where the market is…
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2023/09/04Insurance companies have varying preferences when it comes to selecting core systems. While some prefer to purchase a pre-built policy administr…
Research related to Serdica ABACUS - ML-based Pricing & Rating Engines
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2023/10/03Recorded on September 28, 2023. Watch this webinar to gain insights into how rating engines underpin insurance underwriting as we explore their…
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2023/06/04Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
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2023/04/18Stand-alone rating engines are used for a variety of reasons—but primarily to externalize the rates, rules, and logic associated with rating fro…
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2023/04/18Stand-alone rating engines are used for a variety of reasons—but primarily to externalize the rates, rules, and logic associated with rating fro…
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2023/03/29The development and execution of a business data strategy is crucial to an insurer’s goal of innovation. The appropriate strategy, with curated…
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2021/09/22Significant innovation is occurring in product management in the insurance industry. Carriers are looking to grow, differentiate themselves, nav…
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2021/09/12
Significant innovation is occurring in product management in the North American region. Carriers are looking to grow, differentiate themselves,…
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2021/05/27Customers and the industries we serve are always at the heart of the insurance business. For the most part increased digitisation and innovation…
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2019/09/22Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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2019/07/18Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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2019/03/18System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
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2018/10/29A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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2018/10/22With the fight for new customers growing more and more competitive, carriers continue to look for new ways of differentiation through their prod…
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2018/07/09In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
Research related to Serdica Intelligent Virtual Assistant Beth
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2024/11/21Digital and data sovereignty is a legal construct, but with significant physical implications on the way technology and data assets are implemen…
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2024/10/21While it is typical to find incremental changes in Celent’s biannual examination of vendor solutions, for intelligent virtual assistant platform…
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2024/09/27Once the exclusive domain of large enterprises, intelligent virtual assistants (IVAs) based on conversational artificial intelligence (CAI) are…
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2024/09/17In response to the voice of its clients, Celent is writing a series of reports on the tech vendors supporting the GenAI initiatives at financial…
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2024/09/15The insurance industry is moving quickly to understand and begin to leverage the unique capabilities of GenAI technology. While most carriers ar…
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2024/09/08Currently, there is a great deal of excitement in the artificial intelligence (AI) community about agentic AI, multi-agent systems and GenAI age…
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2024/09/06Celent’s overarching theme for corporate banking in 2024 is that future success rests on faster, safer, smarter innovation. Banks must deliver t…
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2024/08/08Generative AI (GenAI) will drive step change in small business customer service and engagement. While the vast majority of functionality that sm…
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2024/08/07Generative AI (GenAI) will transform how financial institutions (FIs) interact with their customers and how their front-office employees engage…
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2024/07/19With its ability to analyze vast amounts of data, identify patterns, and make intelligent predictions, AI has rapidly been adopted across the ba…
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2024/07/13While artificial intelligence has been selectively implemented to help banks fight financial crime, recent breakthroughs in AI technology promis…
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2024/07/11Moving Ahead with GenAI It’s hard to believe how quickly Generative AI (GenAI) technology has gained traction across industries worldwide. Since…
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2024/06/30Is that a shocking headline? Clickbait? Last month I had the pleasure of attending the AWS Financial Services Analyst Summit, followed up by the…
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2024/06/13Celent recently published the Dimensions: IT Pressures and Priorities report series. This annual survey of bank executives worldwide is used to…
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2024/06/11GenAI has rocketed from moonshot to reality. To flesh out the reality in the financial services industry, Celent surveyed executives in roles ti…
Research related to SERDICA Claim Module
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2024/10/10
Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. This comes fro…
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2024/06/27
Following up on Celent's biennial EMEA claims admin system review, Celent asked for customer references to get feedback on vendors and systems. …
-
2024/06/26
Following up from Celent's biennial North American claims admin system review, Celent asked for customer references in order to get feedback on…
-
2024/05/16
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
-
2024/04/25
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
-
2024/03/20
Welcome to a future where the claims journey is as seamless as it is empowering. Markerstudy Insurance Services Limited embarked on a transforma…
-
2024/03/08
This week, we at Celent released new and updated P&C claims systems vendor reports for four regions: North America EMEA Latin America Asia-Pac…
-
2024/03/07
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
-
2024/03/06
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
-
2024/03/06
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
-
2024/03/06
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
-
2024/03/04
Housing hunters are familiar with the axiom, "Size, location, price: Pick one." But for insurance system replacements, sights are usually set hi…
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2023/06/04
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
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2022/03/29Celent profiles 23 core claims systems that are in use or being marketed for use in North America There are sixteen systems that qualified for C…
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2022/02/11The burgeoning Insurtech space is vast and rapidly evolving. It is difficult for even the savviest of industry insiders to keep up with today’s…
Research related to Serdica IPAL - AI Powered PAS copy
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2024/11/21
Digital and data sovereignty is a legal construct, but with significant physical implications on the way technology and data assets are implemen…
-
2024/10/10
Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. This comes fro…
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2024/09/27Pricing models need to change because new hazards are emerging, and some existing hazards are becoming more severe. Pricing models also need to…
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2024/09/08
Currently, there is a great deal of excitement in the artificial intelligence (AI) community about agentic AI, multi-agent systems and GenAI age…
-
2024/09/06
Celent’s overarching theme for corporate banking in 2024 is that future success rests on faster, safer, smarter innovation. Banks must deliver t…
-
2024/07/19
With its ability to analyze vast amounts of data, identify patterns, and make intelligent predictions, AI has rapidly been adopted across the ba…
-
2024/07/11
Moving Ahead with GenAI It’s hard to believe how quickly Generative AI (GenAI) technology has gained traction across industries worldwide. Since…
-
2024/06/27
Following up on Celent's biennial EMEA claims admin system review, Celent asked for customer references to get feedback on vendors and systems. …
-
2024/06/26
Following up from Celent's biennial North American claims admin system review, Celent asked for customer references in order to get feedback on…
-
2024/06/13
Celent recently published the Dimensions: IT Pressures and Priorities report series. This annual survey of bank executives worldwide is used to…
-
2024/05/16
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
-
2024/05/14
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/05/12As insurers look to take advantage of powerful new artificial intelligence (AI) capabilities, they need to modernize and expand their existing d…
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2024/04/25
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
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2024/03/20DBS Bank, one of the largest banks in the Asia-Pacific region, has a long-standing reputation for innovation. With AI becoming a more pervasive…
Research related to Beth Gen AI Platform Banking
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2024/10/21
While it is typical to find incremental changes in Celent’s biannual examination of vendor solutions, for intelligent virtual assistant platform…
-
2024/09/27
Once the exclusive domain of large enterprises, intelligent virtual assistants (IVAs) based on conversational artificial intelligence (CAI) are…
-
2024/08/08
Generative AI (GenAI) will drive step change in small business customer service and engagement. While the vast majority of functionality that sm…
-
2024/08/07
Generative AI (GenAI) will transform how financial institutions (FIs) interact with their customers and how their front-office employees engage…
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2023/09/24The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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2023/09/07We’ve just published the latest in a series of reports that help leaders understand and promote the value of digital customer engagement in reta…
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2023/04/19Celent has released a new report specifically for digital banking channel owners that covers specialized fintech, rising competition from non-ba…
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2023/03/23Celent is keeping an eye on the emerging consumer tech that might provide new ways for banks and service providers to engage with digital custom…
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2022/11/11Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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2022/10/31Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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2022/03/16Before vendor-built conversational interactive voice response (IVR) systems were widely available, Alior Bank embarked on an ambitious program t…
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2022/03/14Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
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2022/03/09Once the exclusive domain of large enterprises, intelligent virtual agents (IVAs) based on conversational artificial intelligence (CAI) are quic…
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2021/11/30
Interactive Voice Response (IVR) systems have greeted inbound callers for decades. Are we nearing the end of IVRs as we know them? Based on an O…
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2021/10/26The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…