2024
Overall winner
Taiwan Life Insurance
データ、アナリティクス、AI
FWD Group
FWD Brain - インテリジェントなインサイトによる保険組織の強化
LTC Insurance - ナレッジグラフ
保険金請求向けSmart Platform
Income Insurance データ、アナリティクス、AI戦略
デジタルと新興テクノロジー
AIAにおけるテクノロジー、デジタルおよびアナリティクス (TDA)
保険専用の会話AIプラットフォームの活用
保険の枠を超えたモビリティサービスの拡大
イノベーションの実行
イノベーションラボ
組込型保険による融資エクスペリエンスの向上
Unum's Project Trident
アイルランドで一世代ぶりに設立・発足したグリーンフィールドのリテール生命保険会社
レガシーとエコシステムの変革
Louisiana Workers' Compensation Corporation
引受、販売、提出物のデジタルトランスフォーメーション
保険金請求プロセスの変革
スピードとより良い顧客体験が出会う変革への道のり
柔軟で現代的なMGAマネジメントプラットフォームの導入
2023
Overall winner
Max Life
顧客エクスペリエンスの変革
デジタルエコシステムによる顧客獲得
葬儀費用のタッチレス請求の実現
Flow Insurance
完全にデジタルな洪水保険市場
常時稼働のボイスボット
イノベーションの実行
Oxygenによるエンベデッド保険： クロスボーダー且つファーストデリバリーのコンセプト
2022
Overall winner
Toggle, a Farmers Company
Customer Experience Transformation
Millennial Protections and the Juno Platform
The Full-Stack Insurtech
Digital-First Customer Experience
Data, Analytics, and AI
BULSTRAD VIENNA INSURANCE GROUP
ML-Based Pricing and Rating Engines
Digital and Emerging Technologies
Digital Program for Life
Legacy and Ecosystem Transformation
Cloud First Programme
Menora Mivtachim Insurance Ltd
Digital Claims Transformation
Amerisure Mutual Insurance Company
Powering the Underwriter with an Underwriter Workstation
2021
Overall winner
AXA XL
Data, Analytics and AI
Organized Fraud Detection via SNA
Aon-CarrierHQ Small-Fleet Trucking Program
iúnigo Argentina Compañía de Seguros
Dynamic Pricing Optimization
Legacy and Ecosystem Transformation
Chola MS General Insurance Company Limited
Phoenix Digital Platform
CNA: Providing Global Capabilities on a Low-Code Platform
Decision-based claims modeling and execution
AA: Delivering business transformation and driving innovation
Digital and Emerging Technologies
AIA Smart
SmartHome
General de Salud Compañía de Seguros S.A.
Digital Experience Insurance Product (AMAE)
Innovation Execution
First-in-market COVID-19 alert service on the AIA Connect App
Dynamic Life - Home
mecubro API
Customer Experience Transformation
AIA Connect - Customer Experience Transformation
Ascot Array
Poste Assicura - Poste Italiane Group
Everyday Insurance. An Innovative Modular Offer
2020
Overall winner
AIA International
Data, Analytics, and AI
Innovating Fraud Detection Processes Using Computer Vision and Deep Learning
Image Recognition Tool for Motor Claims
Partnering Against Fraud - Network Analytics, Text Mining, and AI in Action
Legacy and Ecosystem Transformation
Simplifying Pension Operations
Guardian Life Insurance Company
Creating a New Direct-to-Consumer Business in the Cloud
Markerstudy Insurance Services Ltd.
Markerstudy Hosted Rating System (MHR)
Replacing an AS400 Legacy System and Moving to the Cloud
Digital and Emerging Technologies
Successful Chatbot Adoption
Cyber Protection Comes in All Sizes
Bajaj Allianz General Insurance Co. Ltd.
Digi-Swasth
LumenLab, Metlife Innovation Centre Pte Ltd.
Blockchain Brings Light to a Sandbox
Innovation Execution
Project Rocket
Building Digital Skills
Building a Greenfield Startup
Customer Experience Transformation
The Ace Project
Ella, A Digital Coach for Clients
2019
Overall winner
AIA Group
Digital and Omnichannel
Allstate Insurance Company
An Implementation of Video Call Collaboration
Cathay Life Insurance
Digital and Omnichannel Technologies — Creative Connection Model
John Hancock
Digital Solution to Launch Direct-to-Consumer Life Insurance Products
The Penn Mutual Life Insurance Company
Penn Mutual’s Accelerated Client Experience
Transamerica
Digital Fraud Enhancements — Call Centre Fraud
Legacy and Ecosystem Transformation
Erie Insurance
Commercial Account Quote and Application System (QAS)
Nedbank
SAHARA – Single-solution Transformation Programmes
Sompo Japan Nipponkoa Himawari Life, Inc.
Transformation to ‘Trinity’ Model
Zurich
Zurich Life Protection Platform (LPP)
Innovation and Emerging Technologies
AXA XL
Data Ecosystem & Engagement Platform (DEEP)
Liberty General
Ascent — Powering Business Transformation
Northwestern Mutual
Digital Innovation at Northwestern Mutual
Operational Excellence
Aegon Nederland N.V.
Non Negotiables — Freedom within Architectural Boundaries
Allstate Insurance Company
Becoming the Agile Center of Excellence — a Legacy Transformation
Bajaj Allianz
Tal.Port
Data, Analytics, and AI
AIA International
Day Day Connect i-Intelligent Customer Engagement Platform
esure
Anti-fraud Solution for Motor Accident Claims
MassMutual Data Science/ Haven Life
Accelerated Underwriting at Haven Life
Taikang Life
Speech Analysis Platform
2018
Overall winner
Microinsurance Catastrophe Risk Organisation
Data, Analytics, and AI
Cattolica Assicurazioni, Italy
A.D.E. – Automatic Damage Estimation
IndiaFirst Life Insurance, India
Surrender prediction, product recommendations engine and crosssell model
Markerstudy Group, UK
AI Platform for Customer Acquisition and Retention
Munich Re America, USA
Smart Mobility Loss Analysis Tool
Taikang Insurance Group, China
Customer Identity Verification Platform (CIVP)
Digital and Omnichannel
Acuity Insurance, USA
Acuity Customer Quoting – Commercial Lines
Chubb, USA
Chubb Small Commercial MarketplaceSM
IndiaFirst Life Insurance, India
IndiaFirst Insurance Sales Platform
Pinnacol Assurance – Cake, USA
Cake | Workers’ comp made easy
Sompo Japan Sigorta, Turkey
Ejento Mobile Agency Application
Innovation and Emerging Technologies
AIG Canada, Canada
Travel Guard on Demand
Discovery Insure, South Africa
Vitalitydrive smartphone program
Ladder, USA
Smart life insurance
Slice Labs, USA
Slice On-Demand Insurance
Legacy and Ecosystem Transformation
AIG Canada, Canada
Rapid Core Replacement Drives Major Efficiency and Customer Experience Improvement
Anadolu Hayat Emeklilik, Turkey
Feniks
Integra Insurance Solutions, UK
Legacy Transformation for the Future
Northbridge Financial Corporation, USA
Program Genesis
Operational Excellence
AIG Korea, South Korea
Miraero
American Modern Insurance Group, USA
Operation optimization through process reengineering and Robotic Process Automation (RPA)
Bajaj Allianz General Insurance Company, India
Wolf of Park Street
VitalityLife, UK
Rewriting the rules of underwriting
2017
Overall winner
CSE Insurance Group
Data Mastery and Analytics
Meteo Protect
Predicting Climate Risk
StarStone Specialty Insurance Company
Underwriting Improvements
The Savings Bank Life Insurance Company of Massachusetts
Better Risk Assessment
Digital and Omnichannel
CUNA Mutual Group
Straight Through Processing
Lincoln Financial Group
Digital New Business
New York Life
Portal in the Cloud
Innovation
Church Mutual Insurance Company
Monitoring via IoT Sensors
Markerstudy Insurance
Reducing Fraud
Suramericana de Seguros S.A.- Wesura
Peer-to-Peer Insurance Platform
Legacy and Ecosystem Transformation
ERS
Legacy Replacement
Insurance Corporation of British Columbia
Legacy Replacement
Republic Indemnity
Legacy Replacement
Operational Excellence
Aflac
Agile Transformation
MassMutual
Data Science Development Program
Saxon
Virtual Global IT Organization
2016
Overall winner
Zurich Insurance Group
Data Mastery and Analytics
Asteron Life
Analytics approach to underwriting audits and end to end risk management
Farm Bureau Financial Services
Infrastructure redesign utilizing the ACORD Data Model
Celina Insurance Group
Agency prospecting via analytics
Digital and Omnichannel
Gore Mutual Insurance Company
uBiz, e-commerce commercial insurance platform
Sagicor Life Inc.
Straight through new business processing
Zurich Insurance Group
Comprehensive view of data and analysis extracted from the different areas in one click
Innovation and Emerging Technologies
Desjardins General Insurance Group
Smart phone app for telematics auto insurance program
Promutuel Assurance
Gamification and e-learning
John Hancock Financial Services
John Hancock Vitality program with healthy living benefits
Legacy Transformation
GuideOne Insurance
Core system replacement
Teachers Life
Automated new business process from application to delivery
Westchester, A Chubb Company
End to end solution to support microbusiness unit
Operational Excellence
Pacific Specialty Insurance Company
Modernization utilizing software as a service
Guarantee insurance Company
Infrastructure as a Service
Markerstudy Group
Lean methodologies and best in class technologies
2015
Overall winner
LV=
Data Mastery and Analytics
Celina Mutual Insurance Company
Mastering machine learning for predictive analytics
FarmBureau
Incorporating predictive analytics in workers compensation underwriting
Markerstudy
Using big data analytics to compete in the UK market
Digital and Omnichannel
ICICI Prudential Life Insurance Company
Complete digitization initiative
Security First Insurance
Developed personalized videos for homeowners policyholders
Societa Cattolica di Assicurazione
Creating an omnichannel experience called Click2Go
Innovation and Emerging Technologies
Achmea Australia
Managing farm risk on the farm
American Family
Implemented a company-wide idea contest to spur mobile innovation
Citizens Property Insurance Corporation
Building a clearinghouse to redistribute property risks
Legacy and Ecosystem Transformation
Pennsylvania Lumbermans Mutual Insurance Company and Indiana Lumbermans Mutual Insurance Company
Combining two affiliated insurers’ rating and policy administration platforms
Virginia Farm Bureau Mutual Insurance
Achieving results with a new end to end suite
Operational Excellence in IT Management
Hiscox
Building a successful continuous delivery pipeline
Operational Excellence in Non-Core Systems Implementation
Aegon Netherlands
Centralizing and leveraging document management
2014
Overall winner
MetLife
Analytics
Bankers Insurance Group
Simplifying homeowners insurance shopping
Inter Hannover
Assessing exposure risk across entire distribution channel
RSA Insurance Group plc
Combatting the fraud arms race
Best IT Management
Allstate Insurance Company
Creating a centralized and standardized program management office
Digtal
Allied Insurance
Dynamic branding on mobile apps
John Hancock
Comprehensive mobile sales tools for agents
Unigarant verzekeringen
Optimization of claims STP
Implementation Best Practices
CNA
Custom coverage option for BOP insurance
MetLife
Reaching the middle market with Life Insurance in a Box
Millers Mutual Group
Real time rating for commercial insurance
1st Central
Delivering multi viewpoints of a single view of a customer
Legacy Transformation
Aegon UK
Combining advisor and workplace retirement platforms
Foresters
Full transformation of legacy infrastructure
ICW Group Insurance Companies
Workers compensation underwriting transformation
Saxon Insurance
Transforming the auto insurance market in the Cayman Islands
2013
Overall winner
XL Group plc
AAA Northern California, Nevada & Utah Insurance Exchange
Transitioning to a new policy administration system with effective change management.
Allstate Financial
Tapping into annuity legacy data to minimize risk.
Allstate Financial
Transforming billing through automation and reengineered end-to-end processes.
AXA UK
Combining internal and external data to pinpoint risks, manage accumulations, and even respond to a catastrophe.
CNA Insurance
Setting a new standard for functionality and flexibility in billing with a custom-built agent portal.
CNA Insurance
Using data analytics to combat fraud.
Friends First Life Assurance Company
Automating claims and payment processing for increased efficiency and quality.
Genworth Financial
Improving the claims process with real time, web-based filing and management.
Great American Insurance Group
Creating a low cost, low impact collaborative innovation group within IT.
Hiscox USA: Coopetition
Changing a competitor to a partner to expand distribution.
Industrial Alliance Auto and Home Insurance
Optimizing telematics technologies to reduce risks for young drivers.
ING U.S.
Scaling role management and access certification to enterprise platforms, directories, and applications.
Jewelers Mutual Insurance Company
Redefining how the company services its customers through a complete business and system transformation.
L&T General Insurance Company Limited
Moving ahead in the Indian market using a web-based PAS for underwriting.
MetLife India Insurance Company Ltd
Creating a new benchmark for bancassurance distribution in less than a year.
Mutual Benefit Group
Reusing technology to reinforce regional carrier’s competitive edge.
ORANTA Insurance Company
Centralizing back office processes to allow front offices to concentrate on customers.
XL Group plc
Creating a single web-based platform for managing claims globally.
2012
Overall winner
Nationwide Insurance
AEGON Nederland N.V.
Preparing for Solvency II by automating input to internal model calculations
AIG – Chartis
Using business analytics software to automate strategic risk analysis
American Safety Insurance
Integrating all underwriting units under a common system
Canal Insurance Company
Leveraging technology to open up new markets
CNA Insurance
Using a real time quoting portal that adapts to any agency’s workflow
Courtesy Insurance Company
Transforming claims through new systems and re-engineered processes
DirectAsia.com
Changing the way automobile insurance is sold in Singapore
Erie Insurance
Streamlining the marketing, selling and processing of life insuranc
Great American Insurance Company
Delivering mobile applications to a niche market
HDFC Standard Life Insurance
Offering enterprisewide learning via the Internet
L&T General Insurance Company Limited
Realizing organization-wide results in short timeframe
Mitsui Sumitomo Insurance Co., Ltd.
Coping with a nationwide disaster in the cloud
Nationwide Insurance
Proactively monitoring online applications
Philadelphia Insurance
Coordinating the replacement and integration of multiple vendor systems to achieve enterprise operational efficiencies
Prudential Insurance
Using BPM to create a single intuitive view of the customer
PURE (Privilege Underwriters Reciprocal Exchange)
Using configured work flow processes to meet customers’ unique needs
QBE
Leveraging a geographic risk assessment tool to manage portfolio exposures
The Co-operative Insurance
Expanding into a strategically important distribution channel
The Hartford
Changing the business model of how life insurance is sold and bought
Tokio Marine & Nichido Fire Insurance Co., Ltd.
Offering “One-Time Insurance” products that can be bought any time and anywhere
Torus Insurance
Delivering a modern portal to brokers
Universal Insurance
The first digitalization of a claims process in the Caribbean
Zurich
Using telematics to improve fleet operations and risk
2011
Overall winner
Farmers Insurance
Allianz Life Insurance Company of North America
Improving automation servicing the distribution channel
Allied Insurance
Delivering real time processing to independent agents
Allstate Financial Services
Improving operational efficiency and risk management through modern document management
Allstate Financial Technology
Improving efficiency and risk management through IT architectural standards
Aon Benfield
Leveraging technology to open new markets
CAA South Central Ontario
Managing a content management replacement project effectively
Chartis
Streamlining workflow and improving risk control
CNA Insurance
Improving IT and business alignment in the product development process
Harleysville Insurance
Using technology to enhance ease of doing business
HDFC Standard Life Insurance Company Ltd
Achieving business vision with business process automation
Kinsale Insurance Company
Rapid implementation in support of a start up operation
Life Insurance Corporation (International) B.S.C.(C)
Bringing consistency and control to a multinational operation
Lincoln National Life Insurance Company
Combining automation and sourcing to rationalize the service portfolio
Mennonite Mutual Insurance Company
Strengthening agent relationships through an agent portal
Mercury Insurance Group
Implementing multiple functional areas using an agile methodology
MetLife India Insurance Company Ltd
Supporting business expansion with standard process and flexible technology
Mountain West Farm Bureau/Western Computer Services Inc.
Using data analytics to improve claims service and operational efficiency
Narragansett Bay Insurance Company
Combining SaaS and aligned business models to speed implementation
Nationwide Insurance
Increasing agent productivity through sales reporting automation
North Light Specialty Insurance Company
Delivering speed to market for a startup operation
Pacific Compensation Insurance Company
Using cloud computing to deliver large-enterprise service and reliability for a midsize company price
Reliance Life Insurance Company Limited
Insourcing customer relationship management to support rapid growth
SPARTA Insurance Company
Coordinating multiple vendors in order to maximize data integration
Tata AIG General Insurance Company Ltd
Decreasing claims expenses through application of mobile technology
Travelers
Using automated underwriting to increase straight-through processing
2010
Overall winner
Allianz Life Insurance Company of North America
Using technology to attract new distribution partners
American Modern Insurance Group
Replacing a legacy platform in a budget-neutral manner
Atava – RSA Scandinavia
Combining the scale of a traditional company with the flexibility of a startup to build a new proposition
AVIVA-COFCO Life Insurance Company, LTD
Realizing internal and external business value through data standards
Calliden Group Limited
Consolidating multiple systems to a modern platform which enables growth in a startup operation
Capitol Insurance Companies
Bringing work processes in line with the expense structure of a book of business
Church Pension Group
Changing a legacy platform to self-service in order to realize a business vision
Erie Insurance Group
Increasing speed to market and decreasing expenses using an external rating engine
Erie Insurance Group
Tying together all parts of the insurance value chain
Esurance
Implementing self-service claims with vendor technology while retaining company-specific branding/look and feel
Farmers Insurance
Using data to drive distribution strategy and tactics
FBL Financial Group, Inc
Supporting a startup business with necessary automation without incurring all costs of a traditional support structure
Harford Mutual
Using multiple technology solutions to increase ease of use for independent agents
Hertz Europe
Transforming a business model with technology
Highmark
Discovering fraud that cannot be seen
Kansas City Life Insurance Company
Using ECM to modernize applications across multiple processes
Liberty Mutual Agency Markets
Changing product development from a reactive to a proactive process to support business growth
LV=
Using a standard presentation layer across the business to increase online channel revenue from multiple lines of business
Missouri Employers Mutual Insurance Company
Transformational change
Nationwide Insurance
Using technology to rapidly enter a new market with premium service requirements
PMI Group
Using an advanced testing utility to improve system delivery and business results
Suncorp
Supporting a segmentation approach to the market
The Cincinnati Specialty Underwriters Insurance Company
Leveraging a previous implementation in order to enter a new market quickly
The Hartford Financial Services
Bringing order to multiple, aging systems that support a critical, highly regulated process
The Phoenix Companies
Consolidating multiple systems into a single front end in order to increase efficiency and improve customer service
Tokio Marine & Nichido Fire Insurance Co., Ltd.
Overcoming critical challenges in a complex project
Unitrin Direct Auto and Home Insurance
Using business process management to modernize applications across multiple processes
Zurich Financial Services
Standardizing process and technology on a regional basis in a manner that allows for local differences.
2009
Overall winner
Farmer’s Alliance
AIG Private Group
ePCG New Business Automation
Allianz
Account Reconciliation Center (Joint Award with Aviva)
Allstate
Centralized Quality Services Framework
AssuranceAmerica
Business Intelligence for Better and More Efficient Customer Service
Assurant
Online Claims Management
Aviva
Account Reconciliation Center (Joint Award with Allianz)
Conseco
Reduced Systems Complexity, PerformancePlus
Farmers Insurance
Business Insurance Express
GEICO
Advanced Customer Billing Options
General Casualty
Personal Lines Agency Point of Sale Enhancements
Grinnell Mutual Reinsurance Company
Workflow Automation and Paperless Processing
Independence Blue Cross
Paper Elimination “eKit Project”
Metropolitan Life Insurance Company
Attending Physician Statements Outsourcing
Penn National Insurance
Personal Lines Replacement Support
Real Insurance
Pay-As-You-Drive Product and Systems Implementation
The Harford Mutual Insurance Companies
Ratabase Rating Conversion
Tokio Marine and Nichido Fire Insurance Company
New Agency Management System, “TNet”
WPS Health Insurance
Document Generation Solution
2008
Overall winner
Accident Compensation Corporation (New Zealand)
Distributed Enterprise Claims Management
Accident Fund
Agent Portal
AIG Direct
Flexible Billing Environment
Alfa Insurance
Driving Adoption of E-Apps
Allstate Financial
Online Applications Integrated with Tele-Apps
Allstate Financial
Project Management Office and Center of Excellence
Allstate Financial
Rationalized Data Model
AnBang
Rules-Based Automated Underwriting
Assumption Life
Straight-Through Processing
Chubb
Common Rating Environment
Chubb
IT Governance
Chubb
Rules-Based Automated Renewals
Commerce Insurance
Agency Portal
Darwin Professional Underwriters
Straight-Through Processing for Expert Producers
DTRIC
Integrated Contact Center/Underwriting/Policy Issue
Esurance
Speed to Market through Enhanced Product Management Capabilities
FBL Financial
Improved Policy Document Management
Grange Insurance
Rich Functionality Agent Portal
Groupama Spain
Application and Infrastructure Modernization
Horace Mann
Integrated Claims Environment
Insurance House
Enterprise Data Model and Warehouse
Lincoln Financial
Agile Annuity Illustrations Platform
MassMutual
Improved Illustrations
MetLife Home & Auto
Improved Subrogation Assignment and Workflow
Michigan Millers
Electronic Document Intake
Midwest Family Mutual
Leveraging Work-from-Home Capabilities
Nationwide
Massive Server Virtualization
Penn National
Integrated GIS
Pharmacists Mutual
SaaS BI to Improve Loss Ratios
Republic
Straight-Through Processing for Commercial Lines
Scottish Friendly Assurance
Consolidated and Modernized Policy Administration System
Selective
SEMCI Support
Standard Insurance
IT Infrastructure/SOA
Sun Life Financial
Policy Document Issuance
Tokio Marine & Nichido Fire Insurance Company
IT Renewal
Unum
Document Automation
Westfield
Automated Book Transfer for Agents
Westfield
Straight-Through Processing and Automated Underwriting
2007
Overall winner
AAA Missouri
E-Apps and STP
AIG VALIC
Closed Loop Lead Management
Allstate Financial
Grid Computing for Annuity Valuation
Allstate Financial
Rules-Based Automated Underwriting
American Safety
Comprehensive Reinsurance Management
Arbella Insurance Group
Common Interface Layer for Agent Portal and Agency Management System Support
Aviva Canada
Electronic FNOL
Baltimore Life
Teleunderwriting
Chubb
Data Mastery for Underwriter-Assisted Sales
Chubb
Underwriting Process Transparency via BPM
Columbia Insurance Group
Externalized Underwriting Rules to Power E-Apps
Connecticut Healthcare Workers Compensation Trust
Automated Medical Bill Review
FCCI Insurance Group
Digital Claims Files
Genworth
Document Management Center of Excellence
Great American Financial Resources Inc. (GAFRI)
Data Model and Repeatable Integration Methodology
GUARD Insurance
Agent Portal with Electronic Applications
Harvard Pilgrim Health Care
Group E-Billing
Hastings Mutual
Comprehensive Claims Environment
Helvetia Insurance Group (Switzerland)
Services-Oriented Architecture to Enable E-Business and Reduce Development Expenses
Indiana Farm Bureau
Wireless Claims Adjusters
Mutual Benefit Group
Online Quoting and Applications Based on Web Services Architecture
Mutual of Omaha
Remote Printing of Proposal Documents
Mutual of Omaha
Rules-Based Underwriting Workflow
New York Life
Common Calculation Engine
Ohio Casualty
Ultra-Configurable Core Policy System
Ohio National
Electronic Workflow with Familiar Interface
Ohio National: Electronic Workflow with Familiar Interface
e-Apps
Pekin Insurance
Common Calculation Engine
Penn National
Mobile Loss Control Inspectors
Reliance Standard Life
Policy Administration Replacement and Process Improvement
Selective
Professionalized Project Management
The Hartford
Data Mastery for Distribution Management
The Hartford
Rigorous IT Governance with Senior Business Executive Oversight
The Principal Financial Group
Print-on-Demand Proposals
Tokio Marine & Nichido (Japan)
Comprehensive Agent Portal
Unitrin Kemper Auto and Home
Controlling First Notice of Loss
Unitrin Kemper Auto and Home
Rules-Based Underwriting
West Bend Mutual
Geo-Coding for Reserve Management
West Bend Mutual
Point-of-Sale Automated Underwriting with Agent Feedback