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      REPORT
      AIA International: Super Connect
      Winner of 2020 Celent Model Insurer of the Year Award
      14th April 2020
      //AIA International: Super Connect

      This initiative combines a data-driven 360 degree customer view, with predictive analytics, and an AI/ML engine to enable the insurer's financial planners to present customers with a report based on the customer’s current product portfolio and on the portfolio of a data-based "someone like you"

      The initiative combines:

      • A well-defined business purpose.
      • Extensive use of over 1,000 customer attributes.
      • Use of advanced artificial intelligence/machine learning capabilities to create a succinct production gap analysis report for uniquely identified customers across products and lines of business.
      • Solid adoption and new business revenue metrics.

      Author
      Donald Light
      Donald Light
      Research & Advisory
      Donald Light
      Details
      Geographic Focus
      Asia-Pacific
      Horizontal Topics
      Customer Engagement, Data & Analytics, Innovation
      Industry
      Life Insurance