Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


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Webinar

Retail Banking
Dimensions: IT Pressures & Priorities 2025

Future-Proofing Retail Banking: Strategies for Investment and Growth
Available on March 12

2025 will be a pivotal year for the retail banking industry. Investments in AI and data analytics technologies will be high on the agenda, as banks look to support improved propositions and experiences for customers. However, many banks will continue to face constraints from the need to modernise core infrastructure to ensure resilience and compliance. 

What will all this mean for product innovation in the industry? Which technologies are poised to attract the most investment? How will Gen AI drive change and impact?

Register for our webinar, Retail Banking Dimensions: IT Pressures & Priorities 2025, here we will explore these critical questions and much more. Don’t miss this opportunity to gain insights into the future of retail banking.

Most Recent

GenAI Driving Next-Gen Front Office in Banking

GenAI will drive the next generation of front office operations and engagement. While banks’ GenAI investments span the value chain, investment…

Most Read

Top Technology Trends Previsory: Retail Banking, 2025 Edition

2025 will be another year of change and opportunity for retail banking. Technology budgets are expected to increase by over 5% on average, as in…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2025

On-Demand Webinar

Retail Banking: Technology Trends Previsory 2025

What technology trends will impact retail banks in 2025? Watch our Technology Trends Previsory 2025 webinar to uncover the top technology trends we foresee impacting the industry in 2025.


Reports

GenAI will drive the next generation of front office operations and engagement. While banks’ GenAI investments span the value chain, investment…

Webinars | Videos

About this Interview: We continue our In Coversation With... series by hosting several interviews with FIS executives about the cards market in…

Reports

2024 xCelent Awards, Powered by VendorMatch

Reports

What a difference a decade makes. Back in the mid-2010s, the concept of open banking emerged as a way to increase competition between banks and…


Banking Risk

Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.


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