Retail Banking
Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.
We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.
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Retail Banking: Technology Trends Previsory 2025
Balancing Conflicting Priorities in Retail Banking
Retail banks don’t have it easy – customers expect them to be at the forefront of innovation making the most of the latest technologies such as Gen AI, while competitive and regulatory pressures continue to intensify. Furthermore, geopolitical uncertainty brings macro-level risks, while criminals are rapidly adopting the same latest technologies to keep the banks’ fraud and risk departments busy. How can banks become more efficient and resilient while delivering innovative and strategic initiatives?
Join our webinar to discover the essential insights and strategies you need to help you stay ahead in the evolving landscape of retail banking.
The Pulse of Retail Debt Collections, 2025
Insights from a US Industry Survey: Challenges and opportunities for data acquisition, enhancing consumer engagement, and increasing automation,…
Retail Banking Core Banking Systems: North American Community Bank Edition
2024 xCelent Awards, Powered by VendorMatch
Dimensions: Retail Banking IT Pressures & Priorities 2024
As the market challenges faced by banks & their customers in 2023 begin to subside, the innovation advantage continues to shift towards banks that can innovate at scale while effectively managing risk. What does this mean for the industry’s product investment priorities? How will budgets be affected in 2024? How do topics such as open banking, digital identity, & Gen AI compare in importance for banks? Join us to learn what’s driving tech strategy in Retail Banking.
Latest Insights
Insights from a US Industry Survey: Challenges and opportunities for data acquisition, enhancing consumer engagement, and increasing automation,…
2025 will be another year of change and opportunity for retail banking. Technology budgets are expected to increase by over 5% on average, as in…
Balancing Conflicting Priorities in Retail Banking
Banking Risk
Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.
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Our Experts
Meet our analysts. According to our clients, “senior and experienced but approachable!”
Juan is a director at Celent and head of the insurance practice for EMEA, APAC, and LATAM. He is responsible for global research and advice to C…
Zil is a Director at Celent, global research and advisory firm specialising in Financial Services. Zil leads the firm’s Retail Banking and Payme…
Based in Connecticut USA, Michael has over 25 years’ experience in technology, strategy, and business development across several industries. He…
With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…
