Customer Engagement
The notion that the customer comes first seems blindingly obvious, but truly executing against that simple saying is an area where many financial institutions have historically fallen short. But new developments – Covid, Big Tech, and Fintech/Insurtech – mean that lip service is no longer sufficient. Financial institutions must deliver exceptional experiences to their customers, in real-time, and remotely.
Flawless digital transactions are now table-stakes; the new differentiator is an ongoing relationship. Who’s doing it well, and what technologies are they using to deliver?
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THE CUSTOMER ENGAGEMENT IMPERATIVE IN FINANCIAL SERVICES
Watch our roundtable-style webinar where you’ll hear from Celent experts in Banking, Insurance, Capital Markets, Wealth Management, and Risk Management as they discuss what’s working in their industries and what key technologies are customer differentiators.
The Steady Rise of Open Finance
What a difference a decade makes. Back in the mid-2010s, the concept of open banking emerged as a way to increase competition between banks and…
Top Tech Trends Previsory: Property & Casualty Insurance, 2025 Edition
Celent's annual look-ahead to 2025 visualizes how trends in digitalization will grow in the next year.
Interviews with Financial Institutions
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