2024/04/25
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
Research related to Life / Annuity Claims Management Systems
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2024/03/21Taiwan Life Insurance’s AI Platform for Claims provides multiple convenient claims delivery channels that address the many issues Taiwanese poli…
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2023/06/04Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
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2021/12/09Covid-19 has upended the world in more ways than we could ever imagine. For most people it has meant disruptions in how they work, travel, and s…
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2021/06/30Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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2020/12/02This Solution Brief discusses one solution which delivers this new vision for claims teams, seeks to leverage the configurability of the low cod…
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2020/10/02Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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2018/10/29A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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2016/10/04
Celent has released a new report titled Deal Trends and Projections in the Life and Health PAS Market: 2016 Latin American Edition. The report w…
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2015/06/05
Celent surveyed and interviewed key North American insurers on their claims technologies and internal processes. The report shares the findings,…
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2015/06/05
Celent surveyed and interviewed key North American insurers on their claims technologies and internal processes. The report shares the findings,…
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2014/01/09
In its first ever life insurance claims report, Celent provides a detailed look at 18 insurance claims systems marketed across the globe to life…
Research related to ISF General
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2024/10/10Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. This comes fro…
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2024/06/27Following up on Celent's biennial EMEA claims admin system review, Celent asked for customer references to get feedback on vendors and systems. …
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2024/06/26Following up from Celent's biennial North American claims admin system review, Celent asked for customer references in order to get feedback on…
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2024/05/16About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/05/14About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/04/25
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
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2024/03/20Welcome to a future where the claims journey is as seamless as it is empowering. Markerstudy Insurance Services Limited embarked on a transforma…
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2024/03/08This week, we at Celent released new and updated P&C claims systems vendor reports for four regions: North America EMEA Latin America Asia-Pac…
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2024/03/07Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/04Housing hunters are familiar with the axiom, "Size, location, price: Pick one." But for insurance system replacements, sights are usually set hi…
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2023/09/21Recorded on September 21, 2023. In this webinar, we look at what the market for these foundational systems offers today and where the market is…
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2023/09/04Insurance companies have varying preferences when it comes to selecting core systems. While some prefer to purchase a pre-built policy administr…
Research related to ISF Channel Portal
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2024/12/03In the rapidly evolving insurance landscape, the adoption of Customer Communication Management (CCM) systems has become essential for insurers a…
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2024/11/18The influence of a customer relationship management (CRM) solution on financial institutions (FIs) is profound and multifaceted. By centralizing…
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2024/09/10Customer communication management (CCM) solutions address the operational challenges of managing communication between insurer and client. Commu…
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2024/06/06I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
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2023/12/06Insurers have often lamented their status as a “low-touch” business: That is, customers only engage with their carriers at acquisition/renewal a…
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2023/11/19Last week the Celent corporate banking team published its annual Technology Trends Previsory: Corporate Banking 2024 Edition which can be downl…
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2023/11/03.At the start of any life insurance sales cycle for a non-traditional product comes an illustration. An insurer has many choices in vendors and…
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2023/11/02At the start of any life insurance sales cycle for a non-traditional product comes an illustration. An insurer has many choices in vendors and w…
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2023/10/04Recorded on October 4, 2023. In this on-demand webinar, learn how insurers can adapt to the digital landscape by providing personalized experie…
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2023/09/27It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
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2023/09/24The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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2023/09/11For the first several years of the insurtech movement, the conventional wisdom from the tech-industry founders looking to disrupt insurance was…
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2023/08/21The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
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2023/06/29Customer communication management (CCM) systems create, deliver, and store outbound and inbound customer communications information (documents a…
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2023/06/13Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause fo…
Research related to New Business Life
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2024/11/20As insurers competed for business during the pandemic, they looked for ways to simplify their application process and offer more products with e…
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2024/11/20The pandemic forced life insurers to rethink their process and products, all while managing their mortality, financial, and operations risk. The…
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2024/11/20Life insurers are working in a post-pandemic world. Many, if not most, insurers made major investments in reaction to COVID-19. Celent saw signi…
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2023/11/19
Last week the Celent corporate banking team published its annual Technology Trends Previsory: Corporate Banking 2024 Edition which can be downl…
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2023/08/26This report is a companion piece to the Global IT report and focuses solely on North American Wealth Management IT Spending which includes Canad…
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2023/08/21
The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
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2023/04/05After writing our biannual report on new business and underwritiing systems ( New Business and Underwriting Systems: North America Life Insuranc…
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2023/03/21Celent recently published a review of the underwriting systems marketed and sold to North American life insurers: New Business and Underwriting…
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2022/12/12Have you wondered what changes were implemented for underwriting during the pandemic and how life insurance underwriting changed over the past t…
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2022/11/30COVID-19 and the underlying macroeconomic environment forced life insurers to deeply examine their product offerings and business processes beca…
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2022/11/29Since the onset of COVID-19, the life insurance industry had to make some dramatic changes. The pandemic forced life insurers to digitize rapidl…
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2022/09/13Life Insurance Underwriting - Is It Changing Fast Enough? Every two years we do a deep dive into life insurance underwriting systems. We look at…
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2022/08/18In this report, we look at how data solutions play a role to provide support for actuary and underwriting functions in the insurance value chain…
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2022/04/11As part of Celent's Innovation and Insight Week 2022, a roundtable was conducted for the data, analytics, and AI theme on the topic of 'Data Inn…
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2022/03/29Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
Research related to ISF LIFE
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2024/11/20
As insurers competed for business during the pandemic, they looked for ways to simplify their application process and offer more products with e…
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2024/11/20
The pandemic forced life insurers to rethink their process and products, all while managing their mortality, financial, and operations risk. The…
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2024/11/20
Life insurers are working in a post-pandemic world. Many, if not most, insurers made major investments in reaction to COVID-19. Celent saw signi…
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2024/10/10
Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. This comes fro…
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2024/09/10About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/05/15About the Showcase Gen AI is the hottest topic in the industry right now.Insurers are reaching out daily with questions and the need for advice…
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2024/04/25
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
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2024/03/21
Taiwan Life Insurance’s AI Platform for Claims provides multiple convenient claims delivery channels that address the many issues Taiwanese poli…
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2023/11/23What is a life policy administration system? What life insurers use them for? What do they think of their components, features and functions? Do…
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2023/10/05Recorded on October 5, 2023. Watch this webinar on ceded reinsurance administration systems to gain valuable insights into the latest trends an…
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2023/09/28Recorded on September 27, 2023. Watch this webinar to learn about the evolving insurance billing systems landscape, its functionalities, and eme…
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2023/09/12Without a doubt, the pandemic spurred digital investment and CIOs started spending money on updating old technologies. Celent’s ongoing conversa…
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2023/08/08Using data from Celent's biennial North American policy administration solution (PAS) review, Celent drills down on the customer feedback to giv…
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2023/07/10The core business of insurance companies is to manage the risks from the policies that they write. Often, to reduce their overall risk profile,…
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2023/07/06Insurers have various approaches to acquire core business functions and capabilities. One approach is to look at relevant policy administration…