Customer analytics is so hot right now – for good reason. There are at least three reasons why now is a good time for financial institutions wit…
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2013/09/17
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2013/08/22
Mobile RDC (mRDC) is so hot right now. And, for good reason – the capability matters to consumers. In fact, consumers value it rather highly com…
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2013/08/15
Back in 1960, Harvard Business Review published Theodore Levitt’s seminal paper entitled Marketing Myopia. As an ex marketer, the paper was on m…
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2013/08/01
A growing number of banks are embarking on branch transformation initiatives. This is important work that is long overdue. In researching the to…
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2013/08/01
テレプレゼンス(リアルタイムビデオ)はリテールバンキングにとって将来有望なテクノロジーですが、これをいち早く導入した銀行はチャンスをものにできていないのが現状です。銀行は、窓口サービスに再投資するのではなく、オムニチャネルとしてのビデオバンキングを通じて顧客の取り込みを図ることを目指すべ…
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2013/06/20
The FFIEC Guidance on RDC Risk Management published in early 2009 was a watershed event that ushered in widespread concern over the risks inhere…
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2013/06/14
Glen Fosella wrote a good piece for Bank Systems & Technology this week, where he suggests: “While many banks are rethinking their long-term str…
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2013/05/28
顧客分析は以前からもてはやされてきたコンセプトですが、実際にこれを導入している銀行はごく少数にとどまっています。取引処理、メモリ、データベース設計、分析方法を改善することで、金融機関のパフォーマンスは著しく向上し、コスト削減にもつながります。銀行は、顧客分析というコンセプトにより真剣に取…
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2013/05/16
Celent recently published a report, Branch Boom Gone Bust: Predicting a Steep Decline in US Branch Density. As expected, some misunderstood the…
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2013/04/30
(このレポートは2013年4月30日に"Branch Boom Gone Bust: Predicting a Steep Decline in US Branch Density"というタイトルで英文で発表されましたが、和訳版を2013年8月22日に発行しました。)米国ではこの40年間…
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2013/04/26
Last Tuesday, 23 April, a hacked Twitter message from the Associated Press about an attack on the White House that injured President Barack Obam…
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2013/04/12
USAA Federal Savings Bank was an early-adopter of mobile RDC (mRDC) with its Deposit@Mobile product introduced in 2009, which followed the 2006…
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2013/04/03
(このレポートは2013年4月3日に”How Big Is Big Data?: Big Data Usage and Attitudes Among North American Financial Services Firms" というタイトルで英文で発表されましたが、和訳版を201…
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2013/03/28
For years, I’ve been able to schedule an appointment with my healthcare provider, barber, pastor and friends, but never my banker. What’s up wit…
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2013/03/14
Last week, the Chicago Tribune broke a story that PNC was considering charging fees for its mobile remote deposit capture (RDC). The story promp…