Use of distribution management systems is increasing due to a variety of changes happening in the market. The increase in insurance agency merge…
Research related to Appian Distribution Management
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2024/07/08
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2024/07/08
Use of distribution management systems is increasing due to a variety of changes happening in the market. The increase in insurance agency merge…
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2024/07/08
Out of necessity, insurers are becoming much more sophisticated in how they think about distribution management. While the primary channel for b…
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2024/05/15
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2022/10/24
Celent conducted a survey of producers with a set of questions covering management issues related to the use of technology, digital transformati…
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2022/08/10
Distribution management systems are increasing in use due to a variety of changes happening in the market. The increase in insurance agency merg…
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2022/08/10
Distribution management systems are increasing in use due to a variety of changes happening in the market. The increase in insurance agency merg…
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2021/09/29
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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2021/07/19
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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2020/07/26
Managing agent licensing is a business-critical function for insurers and agencies. But as insurers and agencies look to grow, they face increas…
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2020/01/20
At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
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2019/09/10
Managing the variety and innovation in a global distribution environment increasingly requires 'digital tools' and capabilities that allow insur…
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2019/05/14
Managing the variety and dynamism in a distribution environment that is increasingly digital requires tools that allow insurers to deal with a v…
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2018/10/18
The new era of customer-centricity in insurance applies to agents just as much as it applies to policyholders. Many insurers are focusing their…
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2016/08/17
Celent has released a new report titled Onboarding in Corporate Transaction Banking: Prioritizing Investments for Reducing Friction. The report…
Research related to Appian Low-code Automation Platform
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2024/09/30
In the early part of the year, insurance made the news in North Carolina because carriers were asking for up to double the rate along the fragil…
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2023/11/19
Last week the Celent corporate banking team published its annual Technology Trends Previsory: Corporate Banking 2024 Edition which can be downl…
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2023/08/26
This report is a companion piece to the Global IT report and focuses solely on North American Wealth Management IT Spending which includes Canad…
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2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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2022/10/31
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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2022/04/18
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging, w…
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2022/03/15
The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…
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2022/03/15
Legend, an open source technology platform offered by Goldman Sachs and FINOS, tackles the rapidly growing challenge of ensuring timely access t…
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2021/12/06
The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
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2021/10/08
Implementing changes has always required various human and technology resources. Wealth management (WM) firms have generally employed specific p…
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2021/09/28
The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging no…
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2021/09/28
The growth in demand for digital has created a long tail of applications which traditional IT struggles to build or maintain. The backlog is gro…
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2021/08/08
Implementing changes has always required various human and technology resources. Insurers have generally employed specific processes to plan, ex…
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2021/07/12
In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
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2021/03/12
Intelligent automation projects are worth exploring as they can directly decrease the cost of operations while improving scalability and reducin…
Research related to Appian Connected Claims
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2024/10/10
Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. This comes fro…
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2024/09/30
In the early part of the year, insurance made the news in North Carolina because carriers were asking for up to double the rate along the fragil…
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2024/06/27
Following up on Celent's biennial EMEA claims admin system review, Celent asked for customer references to get feedback on vendors and systems. …
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2024/06/26
Following up from Celent's biennial North American claims admin system review, Celent asked for customer references in order to get feedback on…
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2024/05/16
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/04/25
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
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2024/03/21
Taiwan Life Insurance’s AI Platform for Claims provides multiple convenient claims delivery channels that address the many issues Taiwanese poli…
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2024/03/20
Welcome to a future where the claims journey is as seamless as it is empowering. Markerstudy Insurance Services Limited embarked on a transforma…
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2024/03/08
This week, we at Celent released new and updated P&C claims systems vendor reports for four regions: North America EMEA Latin America Asia-Pac…
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2024/03/07
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/06
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
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2024/03/04
Housing hunters are familiar with the axiom, "Size, location, price: Pick one." But for insurance system replacements, sights are usually set hi…
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2023/11/19
Last week the Celent corporate banking team published its annual Technology Trends Previsory: Corporate Banking 2024 Edition which can be downl…
Research related to Appian Connected Underwriting for P&C
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2024/09/17
Policy administration systems are effective at generating policies by capturing demographic information, tracking policy terms and conditions, a…
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2024/09/17
Policy administration systems are effective at generating policies by capturing demographic information, tracking policy terms and conditions, a…
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2023/06/04
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
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2023/03/29
When Joyn Insurance developed Spark, a digital workflow platform for commercial business, it transformed a largely manual process to enable unde…
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2022/09/28
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
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2022/08/18
In this report, we look at how data solutions play a role to provide support for actuary and underwriting functions in the insurance value chain…
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2022/04/11
As part of Celent's Innovation and Insight Week 2022, a roundtable was conducted for the data, analytics, and AI theme on the topic of 'Data Inn…
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2022/03/17
Amerisure, one of the nation's leading providers of commercial insurance, embarked on an underwriting transformation program in 2017 to support…
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2021/08/08
The world is witnessing a state of flux, with climate change threatening where we live, work, and play. Natural catastrophes and weather reliant…
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2021/03/11
In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
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2020/09/17
Providing the right cover in a timely manner to customers is an increasing challenge both for underwriters and brokers. Mphasis shared some of t…
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2020/06/08
Use of artificial intelligence offers new opportunities across all operations in the insurance industry. For this briefing note, we focus on Chi…
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2019/03/18
System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…
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2018/10/29
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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2018/07/09
In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
Research related to Appian Connected Underwriting Life Workbench
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2023/04/05
After writing our biannual report on new business and underwritiing systems ( New Business and Underwriting Systems: North America Life Insuranc…
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2023/03/21
Celent recently published a review of the underwriting systems marketed and sold to North American life insurers: New Business and Underwriting…
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2022/12/12
Have you wondered what changes were implemented for underwriting during the pandemic and how life insurance underwriting changed over the past t…
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2022/11/30
COVID-19 and the underlying macroeconomic environment forced life insurers to deeply examine their product offerings and business processes beca…
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2022/11/29
Since the onset of COVID-19, the life insurance industry had to make some dramatic changes. The pandemic forced life insurers to digitize rapidl…
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2022/09/13
Life Insurance Underwriting - Is It Changing Fast Enough? Every two years we do a deep dive into life insurance underwriting systems. We look at…
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2022/08/18
In this report, we look at how data solutions play a role to provide support for actuary and underwriting functions in the insurance value chain…
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2022/04/11
As part of Celent's Innovation and Insight Week 2022, a roundtable was conducted for the data, analytics, and AI theme on the topic of 'Data Inn…
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2021/11/17
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
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2021/10/21
Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
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2021/05/25
Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
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2021/04/21
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
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2021/04/06
Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
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2021/03/25
Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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2021/03/11
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…