27 September 2024
Once the exclusive domain of large enterprises, intelligent virtual assistants (IVAs) based on conversational artificial intelligence (CAI) are…
Insights
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27 August 2024
Family banking delivers win-win value to families and their financial institution primarily through ongoing digital customer engagement. It is a…
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8 August 2024
Generative AI (GenAI) will drive step change in small business customer service and engagement. While the vast majority of functionality that sm…
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7 August 2024
Generative AI (GenAI) will transform how financial institutions (FIs) interact with their customers and how their front-office employees engage…
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17 June 2024
Celent takes a fresh look at the concept of personal financial engagement (PFE) in light of the growing emphasis on the convergence of financial…
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9 May 2024
Retail financial institutions are quickly realizing that customer engagement isn't just good business, it's increasingly how banks are deliverin…
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21 March 2024
Everyone knows the importance of making a good first impression. Doing so at scale through digital-first customer engagement is today's clarion…
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5 March 2024
To help financial institutions put the insights conveyed in our previous report into action, we profile four engagement banking initiatives amon…
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16 February 2024
Retail merchants still accept cash payments and need convenient options to deposit currency and centralize those funds. Banks are hungry for tho…
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19 January 2024
It doesn’t take a deep thinker to see the manifest advantages of digital banking over reliance on people-intensive brick and mortar. ATMs are a…
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14 November 2023
The economic shocks of 2023 appear to have calmed, but financial conditions remain far from easy for retail banks and their clients. For banks,…
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16 October 2023
Corporate receivables management platforms have advanced significantly since Celent’s last vendor comparison, yet solutions remain widely varied…
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24 September 2023
The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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27 April 2023
Rising interest rates since early 2022 have reversed the lending environment of recent years—when making more loans and making money was relativ…
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24 April 2023
After the COVID-19 lockdowns ended, previous Celent research showed branch channel activity largely rebounding, returning to near pre-pandemic l…