22 December 2022
By investing in its contact center, WaFd was an outlier among banks. In a 2023 technology trends report, Celent said only 18% of bank leaders sa…
News articles
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12 October 2022
Data from Celent’s ongoing Branch Transformation Research panel — a static group of 80 financial institutions that the research firm regularly p…
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25 September 2022
By Bob Meara, Senior Analyst, Celent. This perspective on the evolution of retail delivery technology in banking is decidedly wrong. A June 2022…
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31 July 2022
AI hasn’t been a viable offering for community banks until around 18 months to two years ago, according to Bob Meara, senior analyst at Celent.…
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14 April 2022
To keep up with large banks, Community First Credit Union in Santa Rosa, California, wanted to launch a conversational bot powered by artificial…
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7 April 2022
According to Bob Meara, Senior Analyst, Celent, “Digitization is fueling the adoption of intelligent virtual agents built on conversational AI d…
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17 March 2022
"The Model Bank Awards recognize how banks are using technology to change the face of banking," said Bob Meara, Senior Analyst at Celent. "TD's…
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24 September 2021
The UMB move is an evolution in banking, "where firms team up multiple functional areas along IT and product development in multifunctional team…
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10 September 2021
The term “virtual branch” has its critics. “It implies the best way to do things is by walking into a branch,” said Bob Meara, senior analyst in…
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14 June 2021
by Bob Meara, Senior Banking Analyst, Celent. Fifteen years ago, Celent launched a program to identify effective uses of technology in banking.…
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21 May 2021
NCR has the most clients of any provider, said Bob Meara, senior analyst in banking at Celent, although only a handful have rolled these machine…
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12 May 2021
According to a study by Celent, banks reported their branch traffic declined by as much as half during the 2020 lockdown. But as many banks bega…
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3 November 2020
The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.
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23 October 2020
Foreign banks for years have been using technology that folds several communication and information-sharing capabilities into one platform. Now…
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21 May 2019Don’t Abandon Branches to Favor Digital Banking Channels By Steve Cocheo, The Financial BrandSure, digital channels represent a big part of the…