Becoming an Agile Bank

by Bob Meara, Senior Banking Analyst, Celent. Fifteen years ago, Celent launched a program to identify effective uses of technology in banking. This annual program, Celent Model Bank, has garnered steadily increasing participation from banks in every region of the globe. With COVID-19 wreaking havoc throughout 2020, we feared banks would not participate in our annual awards. Instead, we received a near-record number of nominations detailing courageous stories of customer advocacy, organizational pivots at breakneck speed and celebrations of jobs well done. Innovation in banking didn’t slow during the pandemic; it accelerated!