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Retail loan origination requires the interplay of many internal and external systems to originate, underwrite, and close a loan. These processes…
Retail loan origination requires the interplay of many internal and external systems to originate, underwrite, and close a loan. These processes…
I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
Yes, I DO think there is a strong connection between banking technology and sports car racing, so buckle your seat belts. Last week I had the op…
Consumer credit scoring has existed for decades. It evolved from being a custom analytic product used within financial institutions to being a g…
Consumer data privacy laws, regulations, and protections have existed for decades but are being modernized across the globe in response to digit…
Loan origination system (LOS) technology has changed more in the last five years than it had in the previous 20. Market dynamics are shifting as…
The imperative for financial institutions (FIs) to continuously add new technology capabilities drives them to evaluate existing systems to mode…
The UK residential mortgage lending market is large and attractive to financial institutions based on the large transaction sizes and revenue pe…
The migration of on premise banking applications to private and public cloud deployment has been underway for over a past decade.Early migration…
Last week the Celent corporate banking team published its annual Technology Trends Previsory: Corporate Banking 2024 Edition which can be downl…
Among the many US federal policy changes, laws, and Federal Reserve actions initiated during the pandemic, loan forbearance has so far proven to…
Next week’s US Mortgage Bankers Association (MBA) Annual Convention in Philadelphia (https://www.mba.org/conferences-and-education/annual-conven…
Despite challenges posed by the macroeconomic environment, North American (NA) retail bank technology spending will grow by 3.5% in 2023. The hi…
The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
Here at Celent we have just published the results of our Celent Technology Insight and Strategy Survey, 2023. For the corporate banking market,…
I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
Insurers have often lamented their status as a “low-touch” business: That is, customers only engage with their carriers at acquisition/renewal a…
Recorded on October 4, 2023. In this on-demand webinar, learn how insurers can adapt to the digital landscape by providing personalized experie…
It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
Customer communication management (CCM) systems create, deliver, and store outbound and inbound customer communications information (documents a…
Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause fo…
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…