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• Celent Model Insurer 2017: Case Studies in Operational Excellence

  2017/04/03

  Celent Model Insurer 2017: Case Studies In Operational Excellence What does it take to safeguard investments in technology and improve upon IT p…

• Would you spot the warning signs of a failing project?

  2017/03/13

  Every large project I have been involved with began with enthusiasm and high hopes. The go decision concludes a sizable project of its own -- cr…

• Staying on the Right Track when the Transformation Road Changes

  2017/02/28

  Numerous transformation initiatives provide lackluster results, and many are outright failures. This report provides the “dos and don’ts” that w…

• Learning from the Best: Operational Excellence from a Model Insurer Viewpoint

  2017/02/16

  I am privileged again this year to be part of the team that judged the Celent Model Insurer nominations. My focus is on the nominations in the…

• Separating Yourself from the Competition: North America Life Insurance Customer Service Strategy

  2016/11/21

  Celent has released a new report titled Separating Yourself from the Competition: North America Life Insurance Customer Service Strategy. The re…

• Have Electronic Applications Come of Age?

  2016/11/09

  My first experience with an electronic application was in 2002. I was working with a major credit card company who included a flyer along with…

• The Doorway to Straight-Through Processing: Life Insurance Electronic Applications 2016 North American Vendor Spectrum

  2016/11/08

  Celent has released a new report titled The Doorway to Straight-Through Processing: Life Insurance Electronic Applications 2016 North American V…

• The Doorway to Straight-Through Processing (Japanese Version)

  2016/11/01

  Celent has released a new report titled The Doorway to Straight-Through Processing: Life Insurance Electronic Applications 2016 North American V…

• Life Insurance Automated Underwriting – A 25 Year Journey

  2016/09/27

  Automated underwriting has come a long way in the last 25 years. It may be surprising that there was automated underwriting 25 years ago. At th…

• Views of the Past and Future: Trends and Predictions for North American Illustration Systems

  2016/09/23

  Celent has published a new report titled Views of the Past and Future: Trends and Predictions for North American Illustration Systems.The report…

• Views of the Past and Future: Trends and Predictions for North American Illustration Systems

  2016/09/23

  Celent has published a new report titled Views of the Past and Future: Trends and Predictions for North American Illustration Systems.The report…

• What’s Hot and What’s Not: Deal and Functionality Trends and Projections in the Life New Business and Underwriting Market: 2016 North American Edition

  2016/09/16

  Celent has released a new report titled What’s Hot and What’s Not: Deal and Functionality Trends and Projections in the Life New Business…

• Becoming a Celent Model Insurer 2017: A Guide to Celent’s Annual Award Program

  2016/09/15

  What would it look like for an insurance company to do everything right with today’s technology? The answer depends on many things includi…

• Predicting the Future: 2016 EMEA, APAC, and LATAM Illustration Solution Spectrum

  2016/08/25

  Celent has released a report that reviews the global life insurance illustration solution spectrum titled Predicting the Future: 2016 EMEA, APAC…

• Predicting the Future – Illustration Systems to the Rescue

  2016/08/24

  Life insurers continue to strive to increase growth and point of sale tools used by producers continue to evolve. Illustrations are becoming a…