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• Artificial Intelligence in Insurance: Starting at the Beginning

  2017/12/14

  While there's more smoke than fire today in insurance AI, institutions must nevertheless develop a strategy for this set of rapidly developing t…

• Hum of Excitement at ITC2017

  2017/12/08

  There was a hum of excitement all around us as we met with insurers, startups, and innovators at ITC 2017, and I truly mean all around us. There…

• North American Life Insurance and Annuity Policy Administration Systems 2017

  2017/11/21

  To help life and annuity insurers plan for policy administration systems modernization, Celent offers profiles of policy administration solution…

• Digital in Life insurance -- The event

  2017/10/30

  If you’re a life insurance senior executive and were not in New York City last week at Celent’s Roundtable: Take a Walk on the Digital Side: Dig…

• That's a Wrap: Analyst Takeaways From InsureTech Connect 2017

  2017/10/11

  Last week we attended a landmark event - InsureTech Connect Conference 2017. This is the event that our parent company helped found with two te…

• Getting the Most from Your BPO Partnership

  2017/10/06

  Seven BPO providers were interviewed to get their perspective on the best practices for optimizing the relationship with the insurer. Topics ran…

• Virtual Agents – The Customer Service Representatives of the Future

  2017/09/05

  In the 60’s there was a quirky show, Lost in Space, where one of the main characters was a robot. The robot was the surrogate guardian of one of…

• The Virtual Agent: Natural Language Processing in Insurance

  2017/08/24

  Virtual agents and natural language processing (NLP) are hot topics in the world of insurance. This report defines the usages of NLP and provide…

• Agile in a Waterfall World: Mastering the Scrum, Wealth Management Edition

  2017/08/03

  How do agile frameworks differ from waterfall implementations? Can the two transformations coexist? This report looks at the implementation step…

• Choosing the Right Project Methodology

  2017/07/25

  The agile methodology has been around for more than 16 years and has moved from relative obscurity to the mainstream. Still, for many insurance…

• Agile in a Waterfall World: Determining the Right Project Methodology

  2017/06/07

  Agile has moved from relative obscurity in the world of project management to the mainstream. Celent has released a new report titled Agile in a…

• Closing the deal with e-signature

  2017/05/16

  E-signature has become such a part of my life that I am surprised when I am asked to provide a wet signature. I sign for credit card purchases,…

• A cautionary tale of legacy technology or how to avoid a major meltdown in your organization

  2017/05/03

  Were any of you flying Delta from April 5 to April 9? If so, this story will be no surprise to you. For the rest of you, you may remember it wa…

• Putting a Lock on Straight-Through Processing: Life Insurance E-Signature Vendors 2017

  2017/04/27

  The traditional way of signing documents is changing. Paperless processes require electronic signatures. Celent has released a new report titled…

• Standing Out in a Bland World: Global Life Insurance Customer Service Strategies

  2017/04/10

  Customers are demanding a different relationship with their insurers. There are increased demands for simplicity and transparency demonstrated b…