13 March 2025
I had the opportunity to attend SAS Insights 2025 in Cary, NC from February 26-28. This analyst-only conference was held at SAS headquarters wit…
Research related to Doxim Loan Origination
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13 February 2025 -
30 January 2025Decisioning engines for lending and other banking use cases have traditionally been focused on analytic modeling of data to determine coefficien…
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25 November 2024This report shares findings from a recent Celent retail collections industry survey that uncovered the current business challenges, operations p…
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8 October 2024I recently had the opportunity to attend Fiserv Forum in Las Vegas, NV from September 29-October 1, 2024. Lasting over 2 ½ fast-paced days, this…
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21 August 2024The CFPB's proposals for Section 1033 mark the beginning of a new era for open banking in the US. Assuming the proposals that are published in O…
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15 July 2024Retail loan origination requires the interplay of many internal and external systems to originate, underwrite, and close a loan. These processes…
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6 June 2024I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
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30 May 2024Yes, I DO think there is a strong connection between banking technology and sports car racing, so buckle your seat belts. Last week I had the op…
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8 May 2024Consumer credit scoring has existed for decades. It evolved from being a custom analytic product used within financial institutions to being a g…
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29 April 2024Consumer data privacy laws, regulations, and protections have existed for decades but are being modernized across the globe in response to digit…
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22 April 2024Loan origination system (LOS) technology has changed more in the last five years than it had in the previous 20. Market dynamics are shifting as…
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21 March 2024The imperative for financial institutions (FIs) to continuously add new technology capabilities drives them to evaluate existing systems to mode…
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12 February 2024The UK residential mortgage lending market is large and attractive to financial institutions based on the large transaction sizes and revenue pe…
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13 December 2023The migration of on premise banking applications to private and public cloud deployment has been underway for over a past decade.Early migration…
Research related to Customer Communications Management
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3 December 2024In the rapidly evolving insurance landscape, the adoption of Customer Communication Management (CCM) systems has become essential for insurers a…
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10 September 2024Customer communication management (CCM) solutions address the operational challenges of managing communication between insurer and client. Commu…
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6 June 2024
I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
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6 December 2023Insurers have often lamented their status as a “low-touch” business: That is, customers only engage with their carriers at acquisition/renewal a…
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4 October 2023Recorded on October 4, 2023. In this on-demand webinar, learn how insurers can adapt to the digital landscape by providing personalized experie…
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27 September 2023It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
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24 September 2023The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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21 August 2023The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
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29 June 2023Customer communication management (CCM) systems create, deliver, and store outbound and inbound customer communications information (documents a…
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13 June 2023Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause fo…
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11 November 2022Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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31 October 2022Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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30 September 2022Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
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29 March 2022Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
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14 March 2022Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…