Vendors
日本語
search
  2. //
  3. Reports & insights
  4. //
  5. Naehas: Uniting Product Offer Design and Delivery

Naehas: Uniting Product Offer Design and Delivery

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
13 June 2023
Daniel Mayo

Delivering a Strong Compliant Customer Experience through Product, Pricing, and Offer Management

Abstract

Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause for recent fines and redress costs has been regulatory action around customer overcharging, often concerning misapplied fees or interest charges that were unauthorized, shouldn’t have been applied, or effectively hidden to the customer due to poor communication over the product lifecycle (such as transparency around whether customer had met offer conditions).

Naehas’ offering is a broad platform that supports marketing, product management, and customer servicing business functions, with integrated compliance controls and handling to deliver a strong personalized customer experience throughout the offer lifecycle. Significantly, it also includes offer, product, and pricing management, allowing full product lifecycle management from strategy, campaign, and offer design all the way through to offer fulfillment (including ongoing disclosure management and offer tracking).

This Solution Brief provides an overview of Naehas's platform, exploring opportunities and considerations for financial institutions.

Client Access