13 December 2024
The end-of-year holidays are quieter at most banks and credit unions. Not that it’s ever completely slow behind the scenes at banks large or sm…
Michael Bernard
Insights
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5 December 2024
Would you or your clients like to win a Celent Model Bank award? Have you perhaps tried unsuccessfully in the past? Celent describes its Model B…
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25 November 2024
This report shares findings from a recent Celent retail collections industry survey that uncovered the current business challenges, operations p…
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25 November 2024
Celent analyzes a digital transformation. Fifth Third Bank adopted an agile mindset and modernized its internal architecture, positioning the ba…
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19 November 2024
2025 will be another year of change and opportunity for retail banking. Technology budgets are expected to increase by over 5% on average, as in…
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9 October 2024
Each year Celent’s analyst team recognizes excellence in the usage of banking technology through our annual Model Bank Awards Program. Submissio…
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15 September 2024
Summaries, summaries, everywhere. Generative AI is enhancing consumer experiences by providing quick, insightful summaries within many commonly…
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20 August 2024
Consumer banking has become increasingly digitized across Latin America in recent years, due to supportive regulatory policy and frameworks, mob…
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2 August 2024
Digital leaders play a key role in coordinating responses to unplanned outages in the digital channel. The recent global CrowdStrike disruption…
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17 June 2024
Celent takes a fresh look at the concept of personal financial engagement (PFE) in light of the growing emphasis on the convergence of financial…
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11 June 2024
Traditional banks and credit unions are increasingly launching new, digital-only brands. Standing up a modern digital-first version of the bank…
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28 May 2024
High-for-longer prime interest rates and a cooling loan market have made deposit costs, retention, and net interest margin (NIM) some of the big…
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9 May 2024
Retail financial institutions are quickly realizing that customer engagement isn't just good business, it's increasingly how banks are deliverin…
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12 April 2024
Retail banks and credit unions should revisit the opportunity for investing in personal financial tools and features. The recent sunsetting of I…
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21 March 2024
Bank of America knew their customers wanted a single mobile experience across product lines to more easily manage their finances and multiple ac…