9 October 2024
Each year Celent’s analyst team recognizes excellence in the usage of banking technology through our annual Model Bank Awards Program. Submissio…
Michael Bernard
Insights
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15 September 2024
Summaries, summaries, everywhere. Generative AI is enhancing consumer experiences by providing quick, insightful summaries within many commonly…
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20 August 2024
Consumer banking has become increasingly digitized across Latin America in recent years, due to supportive regulatory policy and frameworks, mob…
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2 August 2024
Digital leaders play a key role in coordinating responses to unplanned outages in the digital channel. The recent global CrowdStrike disruption…
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17 June 2024
Celent takes a fresh look at the concept of personal financial engagement (PFE) in light of the growing emphasis on the convergence of financial…
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11 June 2024
Traditional banks and credit unions are increasingly launching new, digital-only brands. Standing up a modern digital-first version of the bank…
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28 May 2024
High-for-longer prime interest rates and a cooling loan market have made deposit costs, retention, and net interest margin (NIM) some of the big…
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9 May 2024
Retail financial institutions are quickly realizing that customer engagement isn't just good business, it's increasingly how banks are deliverin…
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12 April 2024
Retail banks and credit unions should revisit the opportunity for investing in personal financial tools and features. The recent sunsetting of I…
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21 March 2024
Bank of America knew their customers wanted a single mobile experience across product lines to more easily manage their finances and multiple ac…
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21 March 2024
Accelerating to a competitive advantage: Future success in retail and commercial banking rests on achieving greater speed and agility by masteri…
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21 March 2024
Bank of Montreal (BMO) completed the acquisition of Bank of the West in February 2023 and converted and migrated almost two million customer rel…
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21 March 2024
Now in its 18th year, the Celent Model Bank Awards Program is globally recognized, highlighting the most innovative initiatives across retail an…
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16 February 2024
Celent is hosting its annual Innovation and Insight Day on March 21st, where we will announce our 2024 Celent Model Bank Award winners. The even…
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19 January 2024
The volume of Zelle© payments at major US banks is still increasing rapidly. Digital product owners and distribution channel leads should be awa…