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For the first several years of the insurtech movement, the conventional wisdom from the tech-industry founders looking to disrupt insurance was…
For the first several years of the insurtech movement, the conventional wisdom from the tech-industry founders looking to disrupt insurance was…
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
For the first several years of the insurtech movement, the conventional wisdom from the tech-industry founders looking to disrupt insurance was…
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Following up on Celent's biennial EMEA claims admin system review, Celent asked for customer references to get feedback on vendors and systems. …
Following up from Celent's biennial North American claims admin system review, Celent asked for customer references in order to get feedback on…
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
About the Showcase Gen AI is the hottest topic in the industry right now.Insurers are reaching out daily with questions and the need for advice…
About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
Taiwan Life Insurance’s AI Platform for Claims provides multiple convenient claims delivery channels that address the many issues Taiwanese poli…
Welcome to a future where the claims journey is as seamless as it is empowering. Markerstudy Insurance Services Limited embarked on a transforma…
This week, we at Celent released new and updated P&C claims systems vendor reports for four regions: North America EMEA Latin America Asia-Pac…
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…
Housing hunters are familiar with the axiom, "Size, location, price: Pick one." But for insurance system replacements, sights are usually set hi…
In July 2023, Celent published the LATAM life policy administration system vendor report. The data-gathering process provided some insight into…
Recorded on September 28, 2023. Watch this webinar to gain insights into how rating engines underpin insurance underwriting as we explore their…
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
Stand-alone rating engines are used for a variety of reasons—but primarily to externalize the rates, rules, and logic associated with rating fro…
Stand-alone rating engines are used for a variety of reasons—but primarily to externalize the rates, rules, and logic associated with rating fro…
The development and execution of a business data strategy is crucial to an insurer’s goal of innovation. The appropriate strategy, with curated…
Significant innovation is occurring in product management in the insurance industry. Carriers are looking to grow, differentiate themselves, nav…
Significant innovation is occurring in product management in the North American region. Carriers are looking to grow, differentiate themselves,…
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Customers and the industries we serve are always at the heart of the insurance business. For the most part increased digitisation and innovation…
Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
Celent’s definition of natural language processing (NLP) is the application of artificial intelligence (AI) that analyses and synthesizes natura…
The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
User Experience and User DesignIn human-computer interaction, the goal is to bridge the gap between a user mental model with the product concept…
As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…