2023/09/11
For the first several years of the insurtech movement, the conventional wisdom from the tech-industry founders looking to disrupt insurance was…
Research related to PASS_Broker Evolution
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2021/09/29Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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2021/09/20The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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2021/07/19Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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2021/06/30Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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2021/06/10Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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2019/09/27Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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2019/09/27Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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2018/10/29A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to PASS_Portal
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2023/09/11
For the first several years of the insurtech movement, the conventional wisdom from the tech-industry founders looking to disrupt insurance was…
-
2021/09/29
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
-
2021/09/20
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
-
2021/07/19
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
-
2021/06/30
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
2021/06/10
Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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2019/09/27
Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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2019/09/27
Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
-
2018/10/29
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to PASS_Products
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2023/10/03Recorded on September 28, 2023. Watch this webinar to gain insights into how rating engines underpin insurance underwriting as we explore their…
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2023/06/04Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
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2023/04/18Stand-alone rating engines are used for a variety of reasons—but primarily to externalize the rates, rules, and logic associated with rating fro…
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2023/04/18Stand-alone rating engines are used for a variety of reasons—but primarily to externalize the rates, rules, and logic associated with rating fro…
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2023/03/29The development and execution of a business data strategy is crucial to an insurer’s goal of innovation. The appropriate strategy, with curated…
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2021/09/22Significant innovation is occurring in product management in the insurance industry. Carriers are looking to grow, differentiate themselves, nav…
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2021/09/12
Significant innovation is occurring in product management in the North American region. Carriers are looking to grow, differentiate themselves,…
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2021/06/30
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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2021/05/27Customers and the industries we serve are always at the heart of the insurance business. For the most part increased digitisation and innovation…
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2021/03/25Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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2021/03/11Celent’s definition of natural language processing (NLP) is the application of artificial intelligence (AI) that analyses and synthesizes natura…
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2020/12/18The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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2020/11/01User Experience and User DesignIn human-computer interaction, the goal is to bridge the gap between a user mental model with the product concept…
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2020/08/24As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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2020/02/09This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
Research related to PASS_Insurance
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2024/11/20As insurers competed for business during the pandemic, they looked for ways to simplify their application process and offer more products with e…
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2024/11/20The pandemic forced life insurers to rethink their process and products, all while managing their mortality, financial, and operations risk. The…
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2024/11/20Life insurers are working in a post-pandemic world. Many, if not most, insurers made major investments in reaction to COVID-19. Celent saw signi…
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2024/10/10Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives at insurance carriers. This comes fro…
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2024/09/10About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/06/27Following up on Celent's biennial EMEA claims admin system review, Celent asked for customer references to get feedback on vendors and systems. …
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2024/06/26Following up from Celent's biennial North American claims admin system review, Celent asked for customer references in order to get feedback on…
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2024/05/16About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/05/15About the Showcase Gen AI is the hottest topic in the industry right now.Insurers are reaching out daily with questions and the need for advice…
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2024/05/14About the Showcase Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…
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2024/04/25Throughout history, insurance has provided protection to countless individuals and businesses. However, alongside the insurance industry, insura…
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2024/03/21Taiwan Life Insurance’s AI Platform for Claims provides multiple convenient claims delivery channels that address the many issues Taiwanese poli…
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2024/03/20Welcome to a future where the claims journey is as seamless as it is empowering. Markerstudy Insurance Services Limited embarked on a transforma…
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2024/03/08This week, we at Celent released new and updated P&C claims systems vendor reports for four regions: North America EMEA Latin America Asia-Pac…
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2024/03/07Claims, often referred to as the "moment of truth," represent the fulfillment of an insurance policy's promise to indemnify and make customers w…