
To help financial institutions put the insights conveyed in our previous report into action, we profile four engagement banking initiatives amon…
To help financial institutions put the insights conveyed in our previous report into action, we profile four engagement banking initiatives amon…
The concept of responsible AI (RAI) has emerged as a response to the growing recognition of the ethical, social, and legal implications associat…
The appearance of the generative AI chatbot DeepSeek R1 last week qualifies as the most significant event in genAI since the release of OpenAI’s…
In response to the voice of its clients, Celent is publishing a series of reports on the tech vendors supporting the GenAI initiatives at financ…
This report shares findings from a recent Celent retail collections industry survey that uncovered the current business challenges, operations p…
Digital and data sovereignty is a legal construct, but with significant physical implications on the way technology and data assets are implemen…
While it is typical to find incremental changes in Celent’s biannual examination of vendor solutions, for intelligent virtual assistant platform…
Once the exclusive domain of large enterprises, intelligent virtual assistants (IVAs) based on conversational artificial intelligence (CAI) are…
In response to the voice of its clients, Celent is writing a series of reports on the tech vendors supporting the GenAI initiatives at financial…
The insurance industry is moving quickly to understand and begin to leverage the unique capabilities of GenAI technology. While most carriers ar…
Currently, there is a great deal of excitement in the artificial intelligence (AI) community about agentic AI, multi-agent systems and GenAI age…
Celent’s overarching theme for corporate banking in 2024 is that future success rests on faster, safer, smarter innovation. Banks must deliver t…
Generative AI (GenAI) will drive step change in small business customer service and engagement. While the vast majority of functionality that sm…
Generative AI (GenAI) will transform how financial institutions (FIs) interact with their customers and how their front-office employees engage…
With its ability to analyze vast amounts of data, identify patterns, and make intelligent predictions, AI has rapidly been adopted across the ba…