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Reports | Mar 12th 2025 | Kieran Hines

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Dimensions: Retail Banking IT Pressures & Priorities 2025

Product Enhancement, Resilience, and AI Top the Agenda

Reports | Mar 5th 2025 | Michael Bernard, Alenka Grealish, Bob Meara

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Decoding Retail Digital Banking Platforms

Spotlighting Functionality and Technology Innovation

Reports | Mar 5th 2025 | Michael Bernard, Alenka Grealish, Bob Meara

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Decoding Small Business Digital Banking Platforms

Spotlighting Functionality and Technology Innovation

Blogs | Mar 4th 2025 | Alenka Grealish

Shedding Light on Agentic AI in Banking

Reports | Feb 20th 2025 | Bob Meara

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Pacesetters In Retail Banking Customer Engagement: EMEA Edition

How Leading Banks Are Deploying Virtual Assistants

Blogs | Feb 11th 2025 | Ashley Longabaugh

Harnessing the Power of AI Agents in Wealth Management Advisor Workflows: A Spotlight on the AWS Advisor Demo

WM Analyst Musings from AWS re:Invent

Blogs | Feb 11th 2025 | Kieran Hines

Whatever Happens with the CFPB, the Toothpaste Isn’t Going Back in the Tube

Looking at the events at the Consumer Financial Protection Bureau (CFPB) over the past few days, it’s hard not to be reminded of the old adage:…

Reports | Feb 5th 2025 | Nathan Golia, Harry Huberty, Donald Light, Karen Monks, Keith Raymond

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ITC Vegas 2024: A Summary of Agent, Broker, and Customer Experience Sessions

This report was created for Celent clients interested in insuretech and innovation who were unable to attend the 2024 ITC Vegas conference, held…

Reports | Jan 30th 2025 | Alenka Grealish

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GenAI Driving Next-Gen Front Office in Banking

GenAI will drive the next generation of front office operations and engagement. While banks’ GenAI investments span the value chain, investment…

Reports | Jan 22nd 2025 | Karlyn Carnahan, Nathan Golia

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What do Small Business Owners Think About Insurance Value?

Survey data reveals where insurance providers can stand out

Reports | Jan 21st 2025 | Patricia Hines, Colin Kerr

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Decoding Corporate Digital Banking Platforms: Spotlighting Functionality and Technology Innovation

Since the financial crisis, transaction banking and commercial lending have become essential revenue streams for banks, characterized by low cap…

Blogs | Jan 14th 2025 | Alenka Grealish

Humans x GenAI Series

Banks Ahead of the Curve Part I: Introduction and Front Office Pacesetters

Webinars, Videos | Jan 6th 2025 | Karlyn Carnahan, Keith Raymond, Jaspaul Saini

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Gen AI in Customer Service - Accenture CALM

ABOUT THE SHOWCASE Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…

Reports | Dec 13th 2024 | Kieran Hines

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The Steady Rise of Open Finance

What a difference a decade makes. Back in the mid-2010s, the concept of open banking emerged as a way to increase competition between banks and…

Blogs | Dec 13th 2024 | Kieran Hines

NatWest Payit Shows the Value of Using Open Banking for Innovation

The industry has certainly been on a journey when it comes to open banking. Back when the initial proposals for PSD2 and the UK’s open banking i…

Blogs | Dec 9th 2024 | Jamie Macgregor

Navigating the Future: Operationalizing Business and Technology Trends for Financial Services in 2025

It’s that time again, when financial services firms (and their peers and competitors) are looking at the new year. They’re considering how to ke…

Webinars, Videos | Dec 5th 2024 | Karlyn Carnahan, Keith Raymond, Jaspaul Saini

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Gen AI in Customer Service - VitechQ by Vitech

ABOUT THE SHOWCASE Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice…

Reports | Dec 3rd 2024 | Karlyn Carnahan, Nathan Golia

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How Small Business Owners Buy Insurance

Survey reveals digital distribution opportunities for insurers.

Reports | Dec 3rd 2024 | Fabio Sarrico

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So You Want to Buy a Customer Communication Management System

New Developments in Technology and Functionality

Reports | Nov 25th 2024 | Michael Bernard, Colin Kerr

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Transforming Digital Banking at Fifth Third Bank with AWS

A Celent Case Study