Reports & Insights Search

In-depth research and analysis of the latest trends in financial services technology.

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Customer Engagement

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Reports | Mar 12th 2025 | Kieran Hines

Dimensions: Retail Banking IT Pressures & Priorities 2025

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Reports | Mar 5th 2025 | Michael Bernard, Alenka Grealish, Bob Meara

Decoding Retail Digital Banking Platforms

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Reports | Mar 5th 2025 | Michael Bernard, Alenka Grealish, Bob Meara

Decoding Small Business Digital Banking Platforms

Blogs | Mar 4th 2025 | Alenka Grealish

Shedding Light on Agentic AI in Banking

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Reports | Feb 20th 2025 | Bob Meara

Pacesetters In Retail Banking Customer Engagement: EMEA Edition

Blogs | Feb 11th 2025 | Ashley Longabaugh

Harnessing the Power of AI Agents in Wealth Management Advisor Workflows: A Spotlight on the AWS Advisor Demo

Blogs | Feb 11th 2025 | Kieran Hines

Whatever Happens with the CFPB, the Toothpaste Isn’t Going Back in the Tube

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Reports | Feb 5th 2025 | Nathan Golia, Harry Huberty, Donald Light, Karen Monks, Keith Raymond

ITC Vegas 2024: A Summary of Agent, Broker, and Customer Experience Sessions

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Reports | Jan 30th 2025 | Alenka Grealish

GenAI Driving Next-Gen Front Office in Banking

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Reports | Jan 22nd 2025 | Karlyn Carnahan, Nathan Golia

What do Small Business Owners Think About Insurance Value?

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Reports | Jan 21st 2025 | Patricia Hines, Colin Kerr

Decoding Corporate Digital Banking Platforms: Spotlighting Functionality and Technology Innovation

Blogs | Jan 14th 2025 | Alenka Grealish

Humans x GenAI Series

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Webinars, Videos | Jan 6th 2025 | Karlyn Carnahan, Keith Raymond, Jaspaul Saini

Gen AI in Customer Service - Accenture CALM

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Reports | Dec 13th 2024 | Kieran Hines

The Steady Rise of Open Finance

Blogs | Dec 13th 2024 | Kieran Hines

NatWest Payit Shows the Value of Using Open Banking for Innovation

Blogs | Dec 9th 2024 | Jamie Macgregor

Navigating the Future: Operationalizing Business and Technology Trends for Financial Services in 2025

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Webinars, Videos | Dec 5th 2024 | Karlyn Carnahan, Keith Raymond, Jaspaul Saini

Gen AI in Customer Service - VitechQ by Vitech

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Reports | Dec 3rd 2024 | Karlyn Carnahan, Nathan Golia

How Small Business Owners Buy Insurance

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Reports | Dec 3rd 2024 | Fabio Sarrico

So You Want to Buy a Customer Communication Management System

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Reports | Nov 25th 2024 | Michael Bernard, Colin Kerr

Transforming Digital Banking at Fifth Third Bank with AWS

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