Biography
Kieran is a Principal Analyst in Celent’s Banking practice and is based in Leeds in the North of the UK. His research focuses on the impact of technology-driven change in both the retail and corporate banking sectors, with an emphasis on topics including open banking, payments, data and analytics, and cloud technologies.
An experienced analyst with over 20 years in the industry, Kieran works closely with banks, vendors and payment processors on their technology and business strategies. His client engagements have covered a range of topics, including open banking, payments data monetisation, low code, BaaS in the payments industry, and digital commerce. Prior to joining Celent, Kieran was Research Director for the Financial Services Technology and Industries teams at Ovum (now Omdia). In addition to his work with the banking, payments and vendor ecosystems in this role, Kieran had wide exposure to the technology transformation imperatives (including around payments) of enterprises in verticals including government, higher education, healthcare and telecoms.
A frequent contributor to the national, international, and trade press, Kieran is a regular speaker and chair at industry conferences and closed industry events. He holds a degree in Economics from the University of Nottingham.
Latest insights
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13 December 2024
What a difference a decade makes. Back in the mid-2010s, the concept of open banking emerged as a way to increase competition between banks and… -
13 December 2024
The industry has certainly been on a journey when it comes to open banking. Back when the initial proposals for PSD2 and the UK’s open banking i… -
25 November 2024
This report shares findings from a recent Celent retail collections industry survey that uncovered the current business challenges, operations p… -
19 November 2024
2025 will be another year of change and opportunity for retail banking. Technology budgets are expected to increase by over 5% on average, as in…
Related events
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6 - 21 November 2024
Navigating the Future: Integrating AI and Data Governance for A Resilient Financial Services Industry As the excitement around generative AI set… -
2 October 2024
United KingdomMeet with Celent analysts Kieran Hines and Daniel Mayo at MongoDB.local London 2024. Join us at the event to learn more about how MongoDB is hel… -
4 - 6 June 2024
NetherlandsLaunched by industry insiders in 2012, Money20/20 is the heartbeat of the global fintech ecosystem. Some of the most innovative, fast-moving ide… -
21 May 2024
United KingdomDiscover FTT Embedded Finance & Super-Apps. Explore a future where the universe of potential financial services providers is expanding rapidly a…
Related news
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27 February 2024
By Kieran Hines, Principal Analyst - Retail Banking AI has become a cornerstone of the banking industry, revolutionizing workflows, customer-fac…
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9 February 2024
By Kieran Hines, Senior Analyst - Retail Banking In his article for The Paypers, Kieran Hines outlines the top three retail banking technology t…
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28 November 2023
By Kieran Hines, Senior Analyst - Retail Banking Variable Recurring Payments (VRPs) are gaining momentum and showing promising growth—since Octo…
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24 January 2023
Celent analyst Kieran Hines said embedded finance and BaaS were driving a lot of discussion in the industry. “We surveyed a number of banks in E…