Keith Raymond
Biography
Keith is a Principal Analyst in Celent's North American insurance practice. He has extensive industry experience and is a seasoned expert in generative AI, large language models, artificial intelligence, operational process automation, business transformation, and back-office systems & operations for both property/casualty and life/health/annuities. His previous roles also include Vice President of Research and Consulting at Novarica, Practice Partner – Digital Success at MVP Advisory, CIO & COO of Futurity First Insurance Group; AVP of Distribution Systems and Field Technology for Mass Mutual; CIO of Trumbull Services, an LLC of The Hartford Insurance Group; Head Principal Consultant for Life and Annuities in North America at HCL Technologies; and CIO of FPI, a software development and service company.
Keith most recently has focused his research on the topic of process automation including artificial intelligence, robotic process automation, process mining and a new Celent series of reports on generative AI and large language models. He has assisted a number of insurance organizations with strategic technology roadmap development, go-to-market strategy, core platform replacement selection and IT and operational due diligence on acquisition opportunities. Keith has authored, blogged, participated in webinars and podcasts and has been inteviewed for industry editorials covering a number of insurance industry topics with focus on artificial intelligence, innovation, process automation and both legacy and digital transformation. Keith speaks frequently at all the major insurance industry technology conferences including Insurtech Connect, Insurtech Insights and DIGIN along with numerous regional events such as Insurtech Hartford and annual user conferences.
Keith can be reached directly at kraymond@celent.com
Latest insights
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18 November 2024
The influence of a customer relationship management (CRM) solution on financial institutions (FIs) is profound and multifaceted. By centralizing… -
13 November 2024
Despite economic headwinds, the Life insurance industry is pursuing a strategy of growth. But to do so in the current macroeconomic environment… -
12 November 2024
Despite economic headwinds, the P&C insurance industry is pursuing a strategy of growth. But to do so in the current macroeconomic environment r… -
11 November 2024
We are pleased to announce the opening of nominations for the Model Insurer Awards, which honor best practices in technology usage critical to s…
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