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  5. InsureTech Connect 2022: A Summary of Distribution and Customer Experience Sessions

InsureTech Connect 2022: A Summary of Distribution and Customer Experience Sessions

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1 December 2022
Karlyn Carnahan
Donald Light
Juan Mazzini
Karen Monks
Rob Norris
Keith Raymond
Fabio Sarrico
Tom Scales
Andrew Schwartz

Abstract

InsureTech Connect 2022 was one of the largest insurtech events in the world.With more than 9000 attendees, it offered unparalleled access to the most comprehensive and global gathering of tech entrepreneurs, investors, and insurance industry incumbents.

Over the course of three days, the industry convened to showcase new innovations, to learn how to increase productivity and reduce costs, and ultimately to enrich the lives of policyholders. The superlative networking, with tens of thousands of meetings, is one of the hallmarks of an ITC event.

While many attended, it was impossible to go to all of the great sessions.So we created a summary for Celent customers interested in insurtech and innovation that couldn’t attend InsureTech Connect 2022 (ITC 2022), and for those who attended but would like to have a handy recap of what happened there.

We’ve summarized most of the sessions and organized them into five reports, each covering one of the following topics:

  • Data and Analytics
  • Underwriting
  • Claims
  • Life and Health
  • Distribution and Customer Experience

The structure of this document covers the following:

  • ITC 2022 snapshot
  • Summaries of conference sessions that analysts attended either in person or virtually—grouped by topic:
  • General Trends
  • Distribution and Customer Experience
  • What’s next?

At ITC 2022, content themes revolved around the topics Celent is focusing on in our own research. For each session, we have included links to related Celent research that may be of interest to you.

We’ve also included links back to the original recording so that those who attended ITC 2022 can easily link to the actual session if they decide they wish to listen to the full event. These links are only activated for those who were registered for the conference.

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