Tom Scales, CLU, ChFC, FLMI
Biography
Tom has a dual role at Celent. He leads the new Health practice, initially focusing primarily on US payers. He is also an active member of the Life team, drawing on his Life background. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom has been in the industry for over 30 years. His early background was in the vendor space with roles ranging from technical, to implementation, to sales support, including leadership roles. More recently, he held senior leadership roles in the industry, including both COO and CIO at Crump Life insurance services, followed by the same roles at Transamerica Life insurance. Most recently he led a 500+ sales organization at insurtech startup Health IQ across Life, Medicare, and P&C.
He is a regular speaker at industry conferences. He holds his Bachelors in Computer Science from Rice University.
Latest insights
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20 November 2024
As insurers competed for business during the pandemic, they looked for ways to simplify their application process and offer more products with e… -
20 November 2024
Life insurers are working in a post-pandemic world. Many, if not most, insurers made major investments in reaction to COVID-19. Celent saw signi… -
20 November 2024
The pandemic forced life insurers to rethink their process and products, all while managing their mortality, financial, and operations risk. The… -
21 July 2024
This report assumes that expense reductions and improved underwriting results are still critical factors in Life and Annuity. Based on that: F…
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