8 December 2017
Customer experience (CX) has been around the heads of CEOs, CIOs, and CMO of many industries for the last few years. Everyone knows that the bet…
Insights
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14 September 2017
Since last Tuesday when Apple launched its newest iPhones, I have been wondering what insurers have to learn and gain from the new features and…
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18 August 2017
Celent’s 2017 IT spending report estimates that 13%, or US$0.7 billion in 2017, of LATAM insurance company IT investments will be allocated to e…
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4 August 2017
This report looks at the current availability of aggregators in the Latin American region and their current offering and business models. It als…
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11 July 2017
A couple a weeks ago my colleague, Tom Scales and I ran a workshop for insurers and other incumbents of the industry of the Latin American regio…
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16 April 2017
Today, the insurance industry is going through many changes that will define the next generations of insurers. Celent has released a new report…
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11 April 2017
In 2017, CSE has been awarded Model Insurer of the Year for its aspiration to achieve “the best product in the industry.” This meant they had to…
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5 April 2017
Last April 4, Boston, a city surrounded by history of patriotism and independence, was witness of Celent Innovation and Insight Day (I&I day), a…
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1 March 2017
This year I was honored to coordinate the 11th Celent Model Insurer program. The journey started in September 2016 when we opened the window to…
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23 February 2017
A long time ago, before joining Celent, I was part of the insurance industry from the insurer side and my work was to look for ways to improve…
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9 January 2017
Celent has released a new report titled What’s App Doc? A Review of Mobile Bank Apps in Latin America. The report was written by Luis Chipana, a…
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28 December 2016
Celent has released a new report titled Claims System Spectrum: Latin American P&C Insurance 2016. The report was written by Luis Chipana, an An…
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12 December 2016
In 1985 when I was a kid in school, one of my favorite TV shows was Robotech, also known as Macross in some regions. They had the technology (a…
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19 October 2016
Celent has released a new report titled Life Insurance Mobile Apps for Producers in Latin America.The report was written by Luis Chipana, an ana…
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5 October 2016
Celent has released a new report titled Consumer Mobile Apps in Latin America: 2016 Life and Health Edition. The report was written by Luis Chip…