Biography
Luis is an associate analyst with Celent whose career spans over 20 years working in banking, insurance, and consultancy. His expertise in banking focuses on risk, credit cards, operations, and complaints for commercial and microfinance banks. In insurance, he worked in continuous improvement and business process management with focused expertise in sales, underwriting, claims, and reinsurance processes for life, health, and property and casualty. His consulting focuses on: Life and P&C insurance IT related issues, core banking, innovation, IT and business strategy, customer experience, system modernization, and system selection.
Luis’s recent consulting work includes: system selection and modernization advisory for financial institutions in Latin America, Europe, APAC, Middle East, and the US; process assessment and improvement, assessing market demand for core systems and emerging technologies, and providing go-to-market advisory to vendors, systems integrators and consultancy firms.
Prior to joining Celent, Luis was a business process project manager at Rimac Seguros, where he led and participated in numerous projects related to implementation of new technologies and automation of processes. His background also includes several IT, project management, and operational roles in Pacifico Seguros, Mibanco, and Banco de Credito del Peru.
Luis received his MBA with specialization in finance from Bowling Green State University in Ohio and a bachelor’s degree in economics from Universidad Federico Villarreal in Peru. He is fluent in English and Spanish.
Latest insights
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8 December 2017
Customer experience (CX) has been around the heads of CEOs, CIOs, and CMO of many industries for the last few years. Everyone knows that the bet… -
14 September 2017
Since last Tuesday when Apple launched its newest iPhones, I have been wondering what insurers have to learn and gain from the new features and… -
18 August 2017
Celent’s 2017 IT spending report estimates that 13%, or US$0.7 billion in 2017, of LATAM insurance company IT investments will be allocated to e… -
4 August 2017
This report looks at the current availability of aggregators in the Latin American region and their current offering and business models. It als…
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