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  5. ITC 2023 - A Summary of Customer and Distributor Experience Sessions

ITC 2023 - A Summary of Customer and Distributor Experience Sessions

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6 February 2024
Karlyn Carnahan
Nathan Golia
Donald Light
Juan Mazzini
Karen Monks
Rob Norris
Colleen Risk
Tom Scales
Andrew Schwartz

Abstract

This document was created for Celent customers interested in insurtech and innovation who were unable to attend InsureTech Connect 2023 (ITC 2023) and for those who attended but would like to have a handy recap of the event.

We’ve summarized most of the sessions and organized them into five reports, each covering one of the following topics:

  • Legacy Transformation
  • Data, Analytics, and Cyber
  • Life and Health
  • Customer Experience and Distribution
  • Innovation and Insurtech Strategies

This document covers Customer Experience and Distribution and includes the following topics:

  • ITC 2023 snapshot
  • Summaries of conference sessions that analysts attended either in person or virtually—grouped by topic:
  • General Trends
  • Customer Experience and Distribution
  • What’s Next?

At ITC 2023, content themes revolved around the topics Celent is focusing on in our own research. For each session, we have included links to related Celent research that may be of interest to you.

We’ve also included links back to the original recording so that those who attended ITC 2023 can easily link to the actual session if they wish to listen to the full event. These links are only activated for those who were registered for the conference.

Celent was present at ITC 2023 with seven analysts. We attended:

  • More than 180 scheduled meetings and countless informal catch‑ups
  • Over 60 selected sessions

We hosted a preconference session the day before the conference, with five panels:

  • Examining the InsurTech Landscape: Assessing Today and Forecasting Tomorrow
  • Will Insurers Be Connected to Connected Cars?
  • Navigating the Quote Maze
  • Underwriting Life in an Insurtech World
  • GPT and Other LLMs: Do They Have the Right Answers for You?

Our analysts also participated in several event panels:

  • Converging Insights: Data Transformation in P&C and Life Insurance
  • From Start to Stay: The Role of Tech Evolution in Fostering Customer Relationships
  • Don’t Leave Money on the Table: Maximize Your Telematics Efforts

Please contact your account executive to coordinate a follow-up call or meeting with analysts if you wish to dive further into the topics presented in this document.

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