Gen AI in Customer/Agent Service and Sales - Ablera

16 May 2024

Andrew Schwartz

About the Showcase

Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream from a number of vendors.

Access and Length:

The short introduction (1:26) is available to all. Click the image below to access.

The full demo (15:34) is available only with vendor permission. To access the full demo, please send an email to Karlyn Carnahan kcarnahan@celent.com and we’ll request authorization. Once you've been authorized, the webinar link below will be activated for you.

This demo includes an intro from Keith Raymond.

Overview of Product

Ablera has a Gen AI Offering that can be used in Property Casualty Underwriting and Sales.

ABLERA leverages its extensive 30 years of experience in enterprise software to architect transformative solutions adopting AI. Leveraging domain expertise and combining it with advanced AI technologies, ABLERA has created 'Beth,' a symbiosis between two AI-driven solutions tailor-made to revolutionize industry-specific workflows in insurance and banking. Beth harnesses large language models (LLMs) to execute well-defined, structured processes, significantly increasing both customer engagement and operational efficiencies.

The 'Beth Dialog OS' ensures the highest level of client and employee interactions, characterized by sophisticated natural language understanding, maintaining dynamic dialogs, including change of topic and clarifying questions, just like the natural conversation looks like. This OS redefines traditional transactional models by optimizing and re-engineering critical business processes. It mitigates the inherent unpredictability of AI systems, thereby delivering consistent, precise information. By fusing an instruction-driven generative model with conversational adaptability, Beth Dialog OS stands as a synonym of reliability and robustness in the superior customer experience (CX).
Beth RAG' (Retrieval Augmented Answer Generation) transforms employee engagement with corporate knowledge systems. It effectively automates a significant share of customer service tasks not only for external clients but also from an internal employee perspective. Beth RAG dramatically reduces the time workers spend on searching and compiling information, which typically consumes upwards of 40% of their workweek. Through human-like dialogues with documents and systems, Beth RAG facilitates rapid access to critical internal data, streamlining decision-making processes and strategic planning.

Overall, Beth is not merely a technological innovation; it is a strategic enabler that extends the benefits of LLM application beyond enhancing customer service to significantly improving organizational efficiency and productivity across multiple dimensions. This dual offering from ABLERA—Beth Dialog OS and Beth RAG—represents a significant leap forward in the way Insurers digitalize their business and and increase their virtual workforce.

https://www.ablera.com/