Gen AI in Customer Service - Zinnia AI Contact Center

16 May 2024

Andrew Schwartz

About the Showcase

Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream from a number of vendors.

Access and Length:

The short introduction (1:54) is available to all. Click the image below to access.

The full demo (8.36) is available only with vendor permission. To access the full demo, please send an email to Karlyn Carnahan kcarnahan@celent.com and we’ll request authorization. Once you've been authorized, the webinar link below will be activated for you.

Overview of Product:

Zinnia has a Gen AI Offering that can be used in Life or Property Casualty Customer Service. Zinnia AI Contact Center gives insurance carriers and distributors unprecedented visibility into customer interactions. Zinnia's proprietary AI seamlessly integrates with existing contact center software to provide automated call summaries, transcription services, sentiment analysis, and quality scores. And Zinnia's AI deployments learn and optimize over time, leading to more efficiencies and opportunities as you scale. Tailored for the insurance industry and built to work across sales, service, and hybrid centers, the AI Contact Center includes a customizable call-quality solution to QA and uncover sentiment for every conversation. These solutions allow clients to unlock the value in data, build frictionless experiences, and make strategic decisions that drive sustainable growth.

https://zinnia.com/