News articles

• Health insurers must prioritize tech to improve customer experience

  19 January 2023

  Customer service is king in health care. At least, it should be. Too often, transactions —scheduling, claims processing, records transfer and be…

• Q&A: Tom Scales, Celent

  9 August 2022

  Insurance companies are generally considered to be laggards in terms of their adoption of technologies, and life insurance companies especially…

• Insurtech Yet To Significantly Impact Life Insurance Market but Change Is Coming

  12 July 2022

  Most of the investment dollars from the VCs are going to insurtechs related to property and casualty (P&C) insurance, however. And, according to…

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  Tom Scales Rejoins Celent to Establish a Dedicated Health practice

  11 April 2022

  Boston, MA – April 11, 2022 – Celent, a leading research and advisory firm focused on technology for financial institutions globally, is pleased…

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  SNL Insurance Daily: Electronic medical records, AI changing the game for life insurers

  11 April 2019

  Electronic medical records, AI changing the game for life insurers SNL Insurance Daily, Calvin Trice, Thursday, 11 April 2019, Life insurers ha…