中小企業向けバンキングの競争で優位に立つための提案
Insights and Actions from Celent’s Dimensions Survey
Abstract
Celent analyzes the latest findings from its Dimensions survey, interviews with best practice players, and third party surveys. It’s no surprise that competition in small business banking is heating up, and barriers to entry continue to fall. To assist bankers in seizing opportunities, we outline a multidimensional game plan encompassing engagement models, channels, and new interfaces coupled with intelligence. Celent also sketch out the long game driven by generative AI.
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