![Ready, Set, Go - Accelerate Your GenAI Roadmap: Celent Generative AI Symposium](/system/events/logos/751/744/758/default/659423756.jpg?1716240196)
Ready, Set, Go: Accelerate Your GenAI Roadmap
Generative AI remains a provocative topic among financial institutions. As the regulatory environment heats up and deployments of the technology expand -- and nefarious uses become more commonplace – financial institutions are looking for insights on governance, sources of value, and actual use cases in production.
We've been guiding clients on their AI journeys and have supporting data, case studies, insights, and vendor demos from the past two years. Now, we'll spend a day digging into these topics with a combination of Celent experts, and leaders in the field providing their experience. Join us to discuss how you can focus on the best ROI use cases, geared around your specific needs. Learn from other leaders around how they’re managing data, models, and leveraging this technology today.
The event will start with topics that cross both insurance and banking, and will split out into industry specific sessions to get a deeper dive around your business and unique needs and how to meet those needs. We'll include demos of actual products in production so attendees can spark their own thinking of how to best use this new technology in their organization with the right levels of controls.
This event is for financial institution executives only. If you're interested in attending or sending some team mates to attend, you can register your interest by following this link. Additionally, if you have any questions, please reach out to Johnny Lam if from a bank, or Chuck Smith if from an insurer. If you're a solution provider and are interested in sponsorship opportunities, you can reach out them or your account executive.
The event will be held at:
Westin Times Square
270 W 43rd St
New York, NY 10036
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8:00 – 8:30 | Networking and Breakfast |
8:30 - 8:45 | Welcome |
8:45 - 9:15 | Gen AI in Financial Services: Celent’s Current View |
What is the state of play for generative AI in insurance and banking? Our lead analysts on the topic will run down the leading use cases, barriers to adoption, and the ingenuities that push through those roadblocks from across the industries we cover. | |
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9:15 - 9:45 | Opening keynote |
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9:45 - 10:15 | Responsible Gen AI Governance: Managing the Building Blocks for Transformative Efforts |
Successful generative AI initiatives depend on a foundation of data. This discussion will help financial institutions prepare their data organizations to leverage Gen AI in a way that is secure and adds value, while being mindful of the technical debt that can accumulate in such a rapidly changing environment. | |
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10:15 - 10:30 | Showcasing the Power of Generative AI in Action by a Market-leading Vendor |
Get ready for some exhilarating sessions filled with live demonstrations from a diverse range of vendors who have cutting-edge generative AI tools already in production in today's market. Each vendor will have 15 minutes to showcase their innovative solutions, covering captivating use cases such as code generation, data analysis, and language generation that are applicable across banking and insurance. | |
10:30 - 10:45 | Snacks and networking time |
10:45 - 11:15 | People and Organizational Considerations for Gen AI Across the Enterprise |
Beyond the technology, implementing Generative AI throughout the enterprise requires new training and organizational frameworks to help associates responsibly and expertly integrate these tools into their workflows. Panelists will share learned best practices for FIs to maximize productivity gains and reduce risk. | |
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11:15 - 11:45 | Showcasing the Power of Generative AI in Action by a Market-leading Vendor |
11:30 - 12:10 | From Science Fiction to Reality: Unveiling the Extraordinary Evolution of Generative AI Technology |
Where did generative AI come from, and where is it going? Vivek Sarkar, John P. Imlay, Jr. Dean of the College of Computing at Georgia Tech, will take us through the fascinating journey of generative AI, from its origins to its future prospects. Discover the remarkable advancements made in this technology, learn what scientists are working on now and where it is going, and understand what the ceiling is for its potential. | |
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12:10 - 1:30 | Lunch |
Insurance Track | |
1:30 - 2:00 | Insurance keynote |
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2:00 - 2:30 | Gen AI in Distribution: Arming Agents and Polishing Direct |
Sales and distribution are often the first area to be disrupted by technological advances in insurance. Our panelists will share how they have adopted Generative AI to assist agents and brokers in serving customers and leveraged it in direct channels to better match prospects with products. | |
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2:30 - 3:00 | Beneath the Surface: Gen AI as a Programming Accomplice |
For insurance IT organizations, the physical work of programming and configuration has been an impediment to rapid digital transformation. Generative AI offers an opportunity to automate some of the back-end work that automates processes on the front end. We’ll flesh out how to best leverage Gen AI as a programming and configuration assistant – including the specter of risk management. | |
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3:00 - 3:15 | Break and networking |
3:15 - 3:30 | Showcasing the Power of Generative AI in Action by a Market-leading Vendor |
3:30 - 4:00 | Toward a Touchless Vision: Integrating Gen AI in Claims |
Is Generative AI the key to unlocking the potential of touchless claims? Can this advance in technology help claimants with low-complexity claims feel peace of mind that their claim is being addressed compared to previous iterations of automation technology? Our panelists will share how to deploy gen AI strategically through the claims value chain while equipping adjusters to concentrate on the most complex incidents. | |
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4:00 - 4:15 | Showcasing the Power of Generative AI in Action by a Market-leading Vendor |
4:15 - 4:45 | More than Just Co-Pilots: Underwriting Potential for Gen AI |
Generative AI may not be ready to take on the most complex risks that insurers face today, but its potential to supercharge the underwriters who have that task is great. This panel will discuss how strategically placed Gen AI capabilities in underwriters’ workflows can lead to better and more efficient risk selection in a challenging insurance market. | |
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4:45 - 5:00 | Showcasing the Power of Generative AI in Action by a Market-leading Vendor |
5:00 - 6:30 | Cocktails and Networking |
Banking Track | |
1:30 - 2:00 | Banking on the Future: Exploring the GenAI Reality Check and Next Waves |
GenAI has rocketed from moonshot to reality. We’ll share our reality check based on Celent surveys and interviews with pacesetters, including adoption by area, and expected performance improvement by use case, including employee-facing and customer-facing. We’ll set the stage for the rest of the afternoon. | |
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2:00 - 2:30 | Banking keynote |
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2:30 - 3:00 | Turbocharging Sales and Front Office |
Explore how Gen AI is revolutionizing front office productivity and value add, leading to higher customer satisfaction and engagement. We’ll hear industry experts discuss the impact of Gen AI on AI assistants for customer facing staff and on call center performance metrics. | |
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2:45 - 3:00 | Showcasing the Power of Generative AI in Action by a Market-leading Vendor |
3:00 - 3:15 | Break and networking |
3:15 - 3:45 | Game-changing Customer Engagement |
GenAI powers the next generation of intelligent digital assistants in banking and is opening the door to new voice/text engagements that will reshape user interface capabilities. As consumer technology evolves and influences retail and corporate client expectations, banks will need to adapt. Learn where customer engagement is most likely to change first and how early-mover banks can capitalize. | |
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3:45 - 4:00 | Showcasing the Power of Generative AI in Action by a Market-leading Vendor |
4:00 - 4:30 | Banking Beyond Tomorrow: Exploring the Future of GenAI |
GenAI brings exciting possibilities to the world of banking. We will explore how GenAI can revolutionize the industry by providing innovative solutions and insights that go beyond traditional banking practices. Through real-life use cases, we will showcase how GenAI can be leveraged to enhance financial decision-making, streamline operations, and empower small businesses with virtual CFO assistants. | |
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4:30 - 5:00 | Lessons Learned from Gen AI Implementations in Banking |
Banking leaders will delve into their early learnings and valuable insights gained from successfully implementing Gen AI initiatives at their institutions. Discover best practices and mistakes to avoid, and gain a competitive edge by understanding how to pave the way for a successful Gen AI implementation journey. | |
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5:00 - 6:30 | Cocktails and Networking |