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  5. eDelivery - A Snap Poll for the Celent Executive Panel

eDelivery - A Snap Poll for the Celent Executive Panel

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7 December 2023
Karlyn Carnahan
Andrew Schwartz

Available Only for Members of the NA Celent Insurance Executive Panel

Abstract

Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This insurer is looking to understand the state of edelivery for life and annuity companies.

This deck provides a summary of the responses to a snap poll conducted November 16– December 4, 2023.Questions for a snap poll come from one of the other members of the panel. The snap poll was fielded to select members of the Celent Executive Panel, a group of C level executives in the insurance industry. 34 Insurers responded to this survey.

If you are an insurer and are interested in participating and receiving these snap polls, please email kcarnahan@celent.com to verify eligibility.

The question that was posed was:

- Do you offer e-delivery of any of the following:

  • Policy documents
  • Marketing materials
  • Billing information
  • Other correspondence

- Do you offer this via secure email, or do you provide a link to access documents via the portal?

- If you provide a link, can you provide it through SMS as well as email?

- If you offer edelivery, do you offer on an opt-in or opt-out basis?

- For what LOBs do you offer e-delivery?

- What is the take-up rate on e-delivery?

- Do you see a difference in take-up rate by LOB? By age of consumer?

- Do you offer e-signature?

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