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  5. Distribution Management System Vendors: North American Insurance 2015

Distribution Management System Vendors: North American Insurance 2015

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22 January 2015
Karlyn Carnahan

Abstract

Who are the leading distribution management systems vendors in the categories of technology, functionality, customers, and service?

In the report Distribution Management System Vendors: North American Insurance 2015, Celent profiles 14 distribution management solutions. Distribution management solutions are used to manage the different administrative functions involved in managing the distribution channel.

These solutions fall into three categories of functions: compliance, compensation, and performance management. The solution providers that are profiled offer one or more modules that cover one or more of these categories. Some only provide compliance tools; others provide only compensation. Several provide all functions in a single module, and several provide multiple modules that can be purchased individually to provide one or more of these functions.

This report includes an overview of the key features and functionality provided in a distribution management system and profiles for 13 vendors.

Vendors featured: Aurea, CallidusCloud, CSC, CSSI, Ebix, IBM, Infosys, Majesco, Optymyze, Outline Systems, se2, StoneRiver, and Vertafore. Each profile provides an overview of the functionality, the customer base, the lines of business supported, the technology, implementation, pricing and support. Some solutions qualified for profiles that include customer references and a Celent opinion of the solution. These solutions are also ranked in the ABCD Vendor View. Some solutions did not qualify to be ranked in the ABCD Vendor View, and those profiles do not include a customer reference or a Celent opinion.

This report also names the winners of the XCelent Awards:

  • XCelent Technology: IBM
  • XCelent Functionality: CallidusCloud
  • XCelent Customer Base: Vertafore
  • XCelent Service: CallidusCloud

“Growth and retention continue to be the top business goals affecting IT investments. However, in our current hypercompetitive marketplace with continued pressure on rates, growth opportunities for insurers are limited,” says Karlyn Carnahan, a research director with Celent’s Insurance practice and author of the report. “Many carriers are focusing on improving their distribution practices as a key technique for driving growth. Designing, developing, maintaining, and managing productive channel relationships can create a sustainable competitive advantage. Distribution management systems provide tools and technologies to help carriers with the administrative aspects of distribution management.”

This 104-page report contains 26 figures and 57 tables.

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