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Webinar | Closing the Trust Gap

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15 July 2019
Bob Meara

Most consumers trust that their money is safe at their bank, but far fewer consumers feel their bank knows them or can meaningfully improve their financial lives. Celent Senior Analyst Bob Meara explores the Trust Gap in retail banking and demonstrates how three banks have closed the gap through reinventing digital customer experience.

This webinar is based in part on the recent report Raising the CX Bar: How to Close the Trust Gap in Retail Banking.

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