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Retail Loan Servicing and Collections Systems

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Loan servicing includes the administration of a loan from the time the proceeds are dispersed until the loan is paid off. Loan servicing includes sending monthly payment statements and collecting monthly payments, maintaining records of payments and balances, collecting and paying taxes and insurance (and managing escrow and impound funds), remitting funds to the note holder and following up on delinquencies. Loan servicing is usually carried out by the bank or financial institution that issued the loans, a non-bank entity specializing in loan servicing, or a subservicer that operates as a third-party vendor for the lending institution.
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