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Banking Omnichannel Customer Experience Platforms

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Use our directory to find omnichannel customer experience platform (CXP) solutions available to financial institutions. Digital customer engagement platforms capable of implementing bespoke customer journeys across all points of customer interaction (or developing towards that capability). This includes: digital self-service (online + mobile), branch teller, branch platform sales, contact center and ATM channels. Omnichannel CXPs can be deployed for selected (e.g., digital) channels or, over time, used as a single, enterprisewide system of interaction, keeping systems of record intact. In contrast to legacy, siloed channel systems, omnichannel CXPs represent a specific architecture approach to accomplish management of the front end to back end to external system integration by acting as a system of enablement. These platforms combine easily managed business rules, essential data, common capabilities, and an API-driven integration layer that coexists persistently alongside systems of interaction (branch, digital, contact center, ATM platforms, etc.) and systems of record (DDA, LMS, CRM, etc.) and can, selectively or comprehensively, serve as systems of interaction as well, replacing legacy channel technology stacks. Buyers can use the research platform to evaluate internet , tablet, and mobile application software with analysis and comparison of specific financial service application functionality.
  • WWS Business Analytics Management Auriga
    WWS BAM WWS Business Analytics Management enables banks to leverage the value of Big Data, by easily and flexibly aggregating them to provide fu…
  • Unfiy Alogent
    Unify is a total web based enterprise solution that utilizes a single capture platform to provide a simplified and streamlined customer centric…
  • WWS Customer Management Auriga
    The superior customer welcoming solution for branch banking WWS Customer Management is a solution designed to offer banks the technology they ne…
  • Silverlake Symmetri Direct Banking Silverlake Symmetri
    Silverlake Symmetri Direct Banking (DB) is online/internet banking solution for retail and corporate customers. It is a fully functional, scalab…
  • PowerCARD-WebPublisher HPS
    Web portal solution with powerful admin functions to manage and personalize multiple web portals. Website Content Configuration, Personalizat…
  • multi:versa CoCoNet Computer-Communication Networks GmbH
    multi:versa – The Digital Corporate Banking Platform Developed by experts for banking, technology and regulations. A reliable out-of-the-box sol…
  • WWS ATM Auriga
    True Multivendor Software WWS ATM is a proven, fully integrated ATM management solution that delivers significant reductions in operational and…
  • IC Web Banking Infocorp
    The evolution of a personalized and full responsive Web Banking application adapted to retail, SMEs and companies. Its highly customization capa…
  • Silverlake Symmetri Branch Delivery System Silverlake Symmetri
    Silverlake Symmetri Branch Delivery System (BDS) is the front-end solution for bank branches. It provides banks with an integrated, centralized…
  • INTOUCH® Top Down Systems Corporation
    Native cloud solution for creating and sending interactive, on-demand and batch customer communications.
  • FIS Digital One FIS
    FIS Digital One (tm) is a collection of interactive modules built on one common platform to streamline and innovate banking channels. The soluti…
  • Card Management BPC Banking Technologies
    As a customer oriented solution, SmartVista handles all types of wallets, licensed or as a cloud service, combining virtual and physical cards.…
  • EFS IVR ENACOMM
    Leading financial institutions use ENACOMM’s hosted IVRs to provide their customers with truly intelligent self-service. They also rely on ENACO…
  • SME Banking Comarch
    System of integrated cloud services provided by Comarch and third parties with direct link to banking products for convenient management of busi…
  • Open Banking Aggregation Tietoevry
    The solution aggregates connections to different banks and API hubs, providing access to multiple account-holding banks and institutions in one…
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