Overview
ServisBOT provides a platform for building Generative AI solutions safely and tailored to enterprise needs. Leveraging the latest advancements in Large Language Model (LLM) technology, we help businesses in financial services, banking, and insurance to automate processes, manage risk, reduce costs, and transform their business through AI.
The ServisBOT platform tools help get AI Assistant, AI Copilot, and AI Agent solutions to market quickly and safely, for both customer-facing and internal use cases. Our LLM-based solutions or apps are defined as follows:
- AI Assistants engage with customers on digital channels via voice, chat, or email in more personalized and automated ways, providing enhanced use satisfaction while lowering the cost to serve.
- AI Copilots work alongside employees and agents to help them navigate complex workflows, identify gaps or potential issues, and proactively alert them on quality or compliance issues.
- AI Agents can work autonomously on defined tasks and workflows. They are highly task-oriented, performing advanced automation at scale. For example, analyzing vast datasets to detect potential risk factors or patterns, summarizing lengthy documentation or conversation histories, or processing submitted documents or payments.
These AI solutions are often supported by our AI Insights which provides deep insights into business datasets to identify factors such as customer preferences and trends, data anomalies, potential risk factors, and many other nuances that can lead to better decision making, predictions and strategy.
These solutions can be securely integrated with internal business systems to deliver more personalized and powerful experiences. The platform also supports great flexibility in the choice of LLM, so that the business is not locked into one particular model, allowing the best LLM for the use case to be implemented. Additionally, the platform leverages the ServisBOT AI security framework to support the necessary observability, transparency, logging and auditing that is imperative for LLM-based implementations.
Some of the Many Benefits of the ServisBOT Platform:
Speed to Market : LLM Apps can be created and launched quickly and safely, leveraging the low code tools of the platform and the expertise of our AI professional services team.
Multimodal: LLMs can process, understand, and analyze many different types of inputs, including voice, text, images, and documents. This means that the model can be prompted with any input to generate outputs.
Multiple Use Cases: No matter what the business use case is, the platform supports the creation of LLM -enabled solutions. Our AI experts work with clients to turn ideas for AI into a reality, and to do this with safety and security top of mind.
LLM Agnostic: The platform supports public and private LLMs, providing the flexibility to choose which one that is best suited for the use case. This is especially important in an era where LLMs are advancing at a rapid pace.
AI Security: Observability, traceability, transparency, and the necessary logging and auditability are key to our solutions. We work with clients to safeguard their AI implementations at all costs.
What the Business Can Expect from ServisBOT Generative AI Solutions:
Operational Efficiency: LLM solutions bring a new level of automation across the business, lowering costs and freeing employees to focus on higher value tasks. Greater productivity and greater job satisfaction can come hand in hand.
Boost Business Results: AI Assistants, Copilots and Agents are instrumental in delivering faster resolution times, increased upsell and cross-sell revenue, lower costs, increased cash flow, greater lead conversion, reduced churn, faster turnaround times, improved brand loyalty, and many more
