18 November 2024
The influence of a customer relationship management (CRM) solution on financial institutions (FIs) is profound and multifaceted. By centralizing…
Research related to Forex CRM System
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19 November 2023Last week the Celent corporate banking team published its annual Technology Trends Previsory: Corporate Banking 2024 Edition which can be downl…
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27 September 2023It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
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21 August 2023The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
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19 April 2023Celent has released a new report specifically for digital banking channel owners that covers specialized fintech, rising competition from non-ba…
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11 November 2022Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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31 October 2022Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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30 September 2022Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
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30 June 2022A customer management (CM) strategy is a critical component of making the customer experience a seamless and engaging event for any insurer. Cus…
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11 May 2022Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This quest…
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29 March 2022Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
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15 March 2022The imperative for financial institutions (FIs) to undergo digital transformation has only increased during the past two years. Many FIs are in…
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14 March 2022Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
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19 December 2021Fixed income infrastructure has a history of waves of increased automation. In turn, the tides of technology have reconfigured the operating lan…
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6 December 2021The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…