Vendors
日本語
search

Voice Banking with Conversational AI

Email Call back Speak with an Analyst Website
Solution Profile
Request RFX from Vendor
Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)

Overview

Directlink's Voice Banking with Conversational AI is an AI-powered voice banking platform purpose built for community banks and credit unions. It provides a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into a financial institution's FinTech ecosystem.

Key Features

The platform offers the following key features:

  • Self-service AI content management
  • High-fidelity voices via speech synthesis technology
  • Real-time account data access via core-integrated middle-ware
  • Data-driven insights and employee-augmented machine learning
  • Dynamic call flows and next actions for connecting with live-agents
  • Multi-lingual comprehension and speech synthesis
  • Extendable to any rules-based customer-process

Key Benefits

The platform yields the following key benefits:

  • 24/7/365 customer account access by phone
  • Automating between 1-in-3 and 1-in-2 calls to contact centers and retail branches
  • Reducing average call hold-times for customers to reach-live agents
  • Improved security using rigorous multi-factor authentication protocols
  • Real-time data access to customer conversation statistics

Product/Service details

SOLUTION OR SERVICE TYPE
Voice / Digital or Virtual Assistant Systems / Chatbots
sign in or sign up