Overview
Inbenta Chatbot is an online virtual assistant that uses nuero-symbolic AI, natural language processing, natural language lexicons and generative AI to understand customer queries and provide customized responses. It has self-service rates over 90% and is available 24/7. The chatbot can uncover the intent behind each user's question and provide precise, intelligent responses.
Key Features
The Chatbot product includes the following key features:
- Highly customizable
- Natural language processing and understanding in more than 30 languages
- Well indexed knowledge base to find answers quickly
- Specialist lexicon for your business to understand industry terms and abbreviations
- Machine learning capabilities for continuous improvement
- Conversational ability to engage in discussions about your business
- Integration with platforms such as Facebook and Slack
- Ability to escalate to a human agent when needed
- Dialog Manager to discover the intent behind a customer's query
- Webhooks for performing transactions
- Variables to retain customer information and understand
Key Benefits
- Dynamic Workflow Development
- Generative Approach: Inbenta’s chatbots dynamically generate responses based on user interactions. We adapt to various scenarios, providing context-aware answers.
- Customization: Customers can tailor workflows to their specific needs, our platform allows for rule-based customization, ensuring workflows align with organizational requirements.
- Integration with Existing Systems: Inbenta integrates seamlessly with existing tools and systems, enabling dynamic workflow development. Customers can ingest their own content and create custom workflows.
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