Overview
CYBERBANK KONECTA - Conversational AI for Digital Banking
Cyberbank Konecta is our conversational AI engine that empowers banks and financial institutions to engage and delight customers with a personalized experience at every stage of their journey, across any digital channel.
It creates memorable experiences. We think memorable experiences happen when customers are free to speak naturally. When your customers are not only heard, but also understood.
That is why our custom-made AI engine recognizes voice and text, understands intent, deciphers different languages and knows when to provide AI or human-based support for every customer engagement.
Cyberbank Konecta easily integrates with world-class software products for banks, retail, logistics, healthcare and others.
It easily integrate your virtual personal assistants across all of your customer service channels, such as Google Assistant, Facebook, Slack, WhastApp, Amazon Alexa, Twitter, Skype, Hangouts, Telegram, SMS RCS.
Key Features
With Cyberbank Konecta, you gain:
- Higher customer engagement
- Reduced call center overload
- Reliable customer support, 24/7
- Informed decision-making in real time
- Expanded reach via integrated ecosystems
Engage with business owners and consumers in a personal way in your digital channels:
- Differentiate: create and deliver tailor-made products and services to one or many, dynamically – via chat or your online agent. Provide meaningful recommendations to customers in any channel on any device.
- Be agile with structural flexibility: gain ultimate flexibility to embrace opportunities, even when market demands shift, with our cloud-native, API-centric digital banking platform.
- Engage across the omni-channel: stay updated and be where your customers are. While the open rates are high for WhatsApp and SMS engagement, leveraging other channels and making the most of them is key for all financial institutions, large and small.
Key Benefits
Benefits of AI-based, conversational banking provided by Cyberbank Konecta-as-a-Service enable financial institutions, fintechs and non-financial brands to:
Implement and launch quickly: Delivered through the cloud, the application is ready for use in just hours, significantly reducing time spent on installation and configuration. Deploy updates or new capabilities without distracting or interrupting current customer flows.
Easily integrate and scale: Since Cyberbank Konecta resides in a cloud environment, it can scale and integrate with other SaaS offerings across all service channels, and institutions can scale SaaS use up or down based on business needs.
Access the latest digital innovations: by implementing upgrades as they become available without disruption to day-to-day business.
