Celent Banking Newsletter, April 2010

26 April 2010

New York, NY, USA

Analyst's Point of View

It's proving to be a busy and exciting spring at Celent. In addition to cranking away at reports, the banking team is gearing up for conference season. We will be present at several events includingNACHA Payments, Finovate, TAWPI, and our very own Banking Innovation and Insight Day. Celent's 2010 Banking Innovation and Insight Day promises to be an engaging event. If you haven't already registered, we encourage you to join us in order to gain a fresh perspective on subjects including top tech trends, social media, risk management, core banking, mobile payments, and more. Celent will also be recognizing the Model Banks that were selected for inclusion in our annual report.

At Celent, much of my research focuses on the online world. The online world is constantly buzzing with new and innovative trends and activities. Among these are Facebook, Twitter, online communities, blogs, and other flavors of the day. Interacting with the dizzying array of social media and social networking options is a challenge-one that many consumers embrace, but banks struggle with. Banks have a lot of questions about social media, and many do not understand it or know how to approach it. Many banks, in fact, are still choosing to ignore social media; others are dabbling at it; and a few are going full force.

2010 will bring many new and exciting changes in how banks address the online channel. Whether banks like it or not, social media is part of the online world and must be addressed. The days of pushing data and information out to the consumer are over. It's now a two-way street, and banks should capitalize on the stream of data, information, and interactivity that is headed their way.

The online world is accelerating at a dizzying pace, and there are many exciting and innovative developments. We have several reports planned that address the online space, and look forward to helping you navigate the rapidly evolving online channel.

Jacob Jegher, Celent Analyst

Chart of the Month

From the Celent report, Strategies for Cash and Trade Finance: Transaction Banking for Regional Banks in OECD and Non-OECD Countries

Celent Published Reports

The State of SME Lending: How Technology Can Help

Progress of Electronic Invoicing in Asia

Mobile Banking in India: Dual Strategy for Rural and Urban Segments

The Roles of Mobile, Bill Pay, PFM, and Social Media in Healthcare Banking

Branch Automation Solutions for Midsize Banks: A Comparison Among Global Core Banking System Vendors

Cloud Computing, SaaS, and Technology Outsourcing for Corporations

Branch Automation Solutions for Large Banks: A Comparison Among Global Core Banking System Vendors

One for All and All for One: A Case Study of State Bank of India, International

Strategies for Cash and Trade Finance: Transaction Banking for Regional Banks in OECD and Non-OECD Countries