![How digital banks are raising the bar for customer experience](/system/bulletins/logos/384/955/960/default/994228320.png?1521738362)
21 March 2018
“They’re showing the art of the possible of what a nimble, more tech-driven bank would do, and the biggest way they’ve done that is customer experience,” said Celent analyst Stephen Greer. “[With big banks] you have legacy technology and culture issues with branches; big banks have cannibalization concerns, and there are a lot of compliance issues.”
News article details
Industry
Retail Banking
Media Type
Newsletters
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America