The Changing Retail Banking Tech Stack: Key Insights for 2023

“Cash recycling has been on a decade-long growth curve in branches. Previously, institutions often implemented cash recycling when doing so could be cost-justified based on full-time equivalent reduction,” observes Bob Meara, Senior Analyst, Celent. “This limited recycling to high-cash-volume branches. Going forward, cash recycling in teller pods, ATMs and ITMs will be central to post-pandemic branch redesign.”