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I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
I recently had the opportunity to attend FIS Emerald in Orlando, FL from May 26-29, 2024. Lasting over three fast-paced days, this conference is…
Morgan Stanley Wealth Management is bringing access to portfolio risk insights directly to its financial advisors, embedding risk management cap…
User experience was flagged in our 2022 Previsory and we continued to see momentum build through 2023 and into 2024. User (UX) and customer (CX)…
Insurers have often lamented their status as a “low-touch” business: That is, customers only engage with their carriers at acquisition/renewal a…
Recorded on October 4, 2023. In this on-demand webinar, learn how insurers can adapt to the digital landscape by providing personalized experie…
It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
This report combines Celent's Banking and Wealth Management research and explains a landscape of technologies that can support better service to…
This report is a companion piece to the Global IT report and focuses solely on North American Wealth Management IT Spending which includes Canad…
The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
Customer communication management (CCM) systems create, deliver, and store outbound and inbound customer communications information (documents a…
With the introduction of ChatGPT, large language models (LLMs) have become a significant part of the AI landscape due to their ability to revolu…
Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause fo…
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
The science of artificial intelligence is complicated. The technologies or sub domains that make up AI such as machine learning and natural lang…