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Money 20/20 Take-Away: Responding to Customers’ Pyramid of Needs through Partnerships

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2 November 2022
Alenka Grealish

Banks and Fintechs Allies in Raising the Bar

Financial institutions are far better prepared to support their customers in face of economic stress than they were a decade ago. One of the strongest themes at Money 20/20 as well as at Sibos was the power of partnering to take digital banking beyond self-service to workflow efficiencies and financial wellness. Banks and fintech are increasingly seizing the opportunity to join forces to deliver on customers’ pyramid of needs.

Figure: Building on Commercial Customers’ Pyramid of Needs

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